Functieomschrijving

The mission

We are looking for a hybrid Marketing & Communications Operations Lead who is not only a storyteller but also an "efficiency enthusiast." Your goal is to manage the Foundation’s visibility while leveraging AI to automate recurring tasks, allowing more time for high-value strategic work.

Key responsibilities

With the help of the team, you’ll be responsible for :

1. Brand strategy, content creation and community management

• Help building and deploying the communication strategy for Pulse Foundation and its programs.
• Manage the editorial calendar (LinkedIn, Instagram) and publish institutional content focused on vision, impact and community.
• Manage (recruitment) campaigns for our programs.
• Create engaging content (interviews, reports, …) or work with agencies to do so (short-form videos, podcasts, … ).
• Monitor and track the performance via monthly KPIs and adjust the strategy based on data-driven insights.
• Participate in the structuration and optimization of our CRM databases (tags, audiences) for targeted communication.
• Create and send mailings and newsletters, ensuring high open rates and conversion.
• Maintain and oversee our websites (3) to ensure information accuracy.

2. AI, automation & workflow optimization

• Design and deploy AI agents (Claude Projects and automations via Zapier/Make) to handle recurring tasks: email filtering, first drafts of reports, social media captioning, data cleaning…
• Identify "low-value" manual tasks within the communication department and implement tech solutions to eliminate them.
• Automation between CRM & Mailchimp.

NB : Pulse Foundation attracts quality internship applications year-round. With interns you will act as a mentor, overseeing the onboarding process and managing them. Your ability to delegate recurring tasks to interns is key to maintaining a high-level focus on strategic marketing goals.