Functieomschrijving

The client is a leading B2B company committed to delivering high-quality products and innovative solutions to customers across multiple industries. By combining technical expertise, customer focus, and operational excellence, they help our clients improve their performance and achieve their business objectives.

Their success is built on long-term partnerships, a collaborative culture, and a passion for delivering value. They continuously invest in innovation, sustainability, and the development of their people to stay ahead in a rapidly evolving market.

Joining their team means becoming part of a dynamic, entrepreneurial environment where initiative is encouraged, achievements are recognized, and career development is supported. They believe that their employees are their greatest asset and strive to create a workplace where everyone can grow, collaborate, and make a meaningful impact.

They are looking for a proactive and customer-focused (Sr) Account Manager to join their growing commercial team. In this role, you will be responsible for managing and developing a portfolio of B2B customers, building long-term relationships, identifying growth opportunities, and ensuring an outstanding customer experience.

You will work closely with internal teams to deliver tailored solutions that meet clients' business needs while contributing to the company's commercial objectives.

Key Responsibilities

• Manage and develop a portfolio of existing B2B customers.
• Build strong, long-term relationships with key decision-makers.
• Identify opportunities to grow existing accounts through cross-selling and upselling.
• Prepare and present commercial proposals tailored to customer needs.
• Negotiate contracts and pricing within company guidelines.
• Coordinate with internal departments (Customer Service, Operations, Supply Chain, Marketing, Finance) to ensure seamless execution.
• Monitor customer satisfaction and proactively resolve issues.
• Analyze market trends, customer needs, and competitor activities.
• Maintain accurate records and sales forecasts using the CRM system.
• Achieve and exceed sales targets and KPIs.