Functieomschrijving

We are looking for a customer operations specialist for a company in Zaventem. The company is specialized in the distribution of chemical products for industrial usage.
You will interact directly with customers, sales managers, logistics operations, technical teams, etc.

Your tasks:

• You respond to requests, solve issues and ensure a great customer experience.
• You manage the entire sales order process operations for the EMEA region.
• You handle the entire cycle including organizing transport and logistical aspects, liaising between different departments, service providers and providing on-time information to customer .
• You ensure that all the movements from the production and storage sites are made with correct documentation and declarations.
• You liase with sales, product marketing and supply chain departments to align on terms and conditions, product availability, prices, credit limits, payment terms etc.
• You process customer complaints and collaborate with responsible departments.
• You process documentation requests after sales.