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IT Solutions & Services Manager - Global Market-Leading Company
Contract
- Vaste job
- Voltijds
- Dagwerk
- Startdatum: zo spoedig mogelijk starten
- Contract van onbepaalde duur
Vereiste studies
- Geen specifieke studievereisten
Werkervaring
- Ervaring: niet van belang
Functieomschrijving
The hiring company is a global leader in providing advanced systems, automation platforms, and technical services that support critical operational and decision-making processes across various sectors.
Jobomschrijving
- Lead IT operations and customer-facing technical services across Thailand.
- Manage customer implementations, system integrations, software upgrades, and technical support activities.
- Partner with Commerical teams to deliver technology solutions and support business growth.
- Develop IT plans, budgets, policies, and service improvement initiatives.
- Lead, coach, and develop the IT team while ensuring achievement of operational KPIs.
- Maintain strong relationships with customers, distributors, and external partners.
- Ensure high service quality, customer satisfaction, and effective use of CRM and reporting tools.
- Provide technical leadership to support training, product launches, seminars, and customer engagement activities.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Gift Petto on +66 2 012 5067.
Profiel
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
- Minimum 10 years of experience in IT Operations, Technical Support, IT Service Delivery, or Customer Solutions roles.
- Proven experience managing and developing technical support or IT service teams.
- Strong knowledge of IT infrastructure, software applications, system implementation, and troubleshooting.
- Experience supporting customer-facing technology solutions and system deployments.
- Strong project management, stakeholder management, and vendor management skills.
- Excellent communication, presentation, and problem-solving abilities.
- Customer-oriented mindset with a focus on service quality and continuous improvement.
- Good command of English, both written and spoken.
- Familiarity with CRM systems and IT service management processes.
Professionele vaardigheden
- Een dienst of organisatie leiden
- De toepassing van procedures controleren
- Informatie opvolgen en actualiseren
- Gebruikersbehoeften voor ICT in kaart brengen
- De uitvoering van prestaties controleren
- Het budget van een organisatie beheren
Aanbod
- Competitive salary above market rates.
- Attractive benefits package to support your professional and personal needs.
- Opportunities to work in a leading company within the sunrise industry.
- A collaborative and forward-thinking environment in Bangkok.
- Access to ongoing development and growth opportunities.
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VDAB-vacaturenummer: 74330602
VDAB-beroep: Verantwoordelijke ICT
Online sinds: 07-08-2026
Deze functie staat open voor iedereen, ongeacht leeftijd of gender.
Een partner van VDAB heeft deze vacature ingegeven. De informatie werd niet nagekeken en gecontroleerd door VDAB. VDAB is niet aansprakelijk voor de inhoud van deze vacature, en de eventuele inbreuken op de geldende wetgeving.