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Customer Service Representative (met kennis scheepvaart)
Contract
- Interim Job (uitsluitend voor uitzendkantoren)
- Voltijds
- Dagwerk
Talenkennis
- Nederlands (Zeer goed)
- Engels (Zeer goed)
Vereiste studies
- Professionele bachelor
Werkervaring
- Minstens 2 jaar ervaring
Functieomschrijving
Job Description
In this role, you will play a central part in processing and managing customer orders within an international environment. You will ensure smooth administrative handling while monitoring quality, timelines, and communication throughout the entire order lifecycle.
Key Responsibilities
- Coordinate and manage the complete order process from request to delivery
- Process sales orders and quotations with a strong focus on accuracy
- Liaise with internal departments regarding product availability, deliveries, and invoicing
- Prepare and manage export documentation for international shipments
- Handle returns and follow up on customer complaints
- Keep customers informed about order status and deliveries through reporting tools
- Maintain proactive communication with stakeholders, including customers, Sales, Supply Chain, and Finance teams
- Prepare and distribute reports on order status, deliveries, and critical issues
- Identify potential bottlenecks within processes and contribute to improvement initiatives
- Participate in internal meetings and collaborate with various departments
Profiel
Requirements
- Bachelor's degree or equivalent through experience
- 1 to 3 years of experience in customer service, administration, or order management
- Experience in an international environment is a strong asset
- Experience in the shipping industry
- Good knowledge of Microsoft Office applications (Excel, Teams, Power BI)
- Knowledge of Incoterms and international payment terms is considered an advantage
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Highly detail-oriented with a strong focus on quality and accuracy
- Proactive and solution-oriented mindset
- Customer-focused with excellent communication skills
- Team player who thrives in an open and collaborative working environment
- Able to work independently with a hands-on approach
- Fluent in English, both written and spoken. Knowledge of Italian, Spanish, or any other additional language is a plus.
Professionele vaardigheden
- De toepassing van procedures controleren
- Prestatie-indicatoren uitwerken
- Een strategie voor klantenrelaties bepalen
- Klantenrelaties opvolgen
- Een team coördineren
Aanbod
Bedrijfsinfo
The company is an international player in the chemical industry, focused on producing basic raw materials derived from oil and gas. These materials are used by other companies to manufacture products such as packaging, plastic components, industrial applications, and consumer goods.
Operating on a global scale, the organization combines manufacturing, logistics, and international trade within a highly integrated business model. The work environment is strongly process-driven, with a focus on quality, supply chain excellence, and customer satisfaction.
In addition, the company places a strong emphasis on innovation and sustainability, investing in more efficient production processes and the development of increasingly recyclable materials.
- Temporary assignment until the end of September
- Diverse role with international customer interactions
- Dynamic work environment with extensive cross-functional collaboration
- Opportunity to further develop expertise in international business processes
- Direct impact on customer satisfaction and operational efficiency
- Room for initiative and continuous improvement
- Professional and supportive working environment
- Opportunities for further development within customer service and supply chain management
Plaats tewerkstelling
1831 DIEGEM
Hoe solliciteren?
Contactpersoon
Start People Office Kempen
Referentienummer
Vermeld referentienummer: 2024336_NL-VDAB-BE-100809
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VDAB-vacaturenummer: 74343373
VDAB-beroep: Verantwoordelijke klantendienst
Erkenningsnummer: Erkenningsnummer: : Vlaams gewest/Région Flamande: VG.153/BUOSAP - Brussel/Bruxelles:B.00202-406-20121106 - B.00202-405-20121106 - Waals gewest/Région Wallonne: W.INT.021 - W.RS.021 - W.RE.021 - W.SO.021
Online sinds: 10-08-2026
Deze functie staat open voor iedereen, ongeacht leeftijd of gender.
Niet alle vacatures zijn nagekeken door VDAB. VDAB is niet aansprakelijk voor de inhoud van de niet-nagekeken vacatures.
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