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Customer Support Assistant
Contract
- Vaste job
- Voltijds
- Dagwerk
- Contract van onbepaalde duur
Talenkennis
- Nederlands (Zeer goed)
- Engels (Zeer goed)
- Frans (Zeer goed)
Vereiste studies
- Bachelor
Werkervaring
- Minstens 2 jaar ervaring
Functieomschrijving
As a Customer Support Assistant, you will be responsible for delivering a smooth and professional customer experience from the first contact through to order delivery.
- Be the first point of contact for distributors and end users, handling questions, requests and issues in a professional and customer-oriented way.
- Manage the complete order process, from order intake through logistics, including coordinating shipments and transport.
- Provide high-quality customer support via phone, email and chat.
- Follow up on customer requests and issues and ensure timely and effective resolution.
- Keep customer information, interactions and issues accurately recorded in our CRM system.
- Identify recurring customer issues and share insights with internal teams to help improve our products and services.
- Proactively identify opportunities to improve our customer service processes and contribute to initiatives that make our way of working more efficient.
- Work closely with colleagues across different teams to ensure a seamless customer experience.
Profiel
You are a customer-oriented and solution-focused person who enjoys taking ownership and working in a fast-paced environment.
You bring:
- Fluency in English and French, both written and spoken - this is essential.
- A minimum of a Bachelor's degree is required.
- Excellent communication and problem-solving skills.
- A structured and accurate way of working, with a strong eye for detail.
- The ability to prioritize and manage multiple tasks while maintaining a high level of service.
- A proactive, positive and customer-centric mindset.
- Previous experience in customer support, order administration or a similar role is a plus.
- Experience with Microsoft Dynamics 365 Business Central is an advantage.
Professionele vaardigheden
- Helpdeskvragen behandelen
- De behandeling van een order opvolgen
- Communicatietechnieken
- Administratief beheer
Persoonlijke vaardigheden
- Kritisch denken
- Communiceren
- Samenwerken
- Klantgerichtheid
Aanbod
At Gymna International, you will become part of a collaborative and international team where customer satisfaction, quality and teamwork are at the heart of what we do.
We offer:
- A competitive salary and benefits package.
- A friendly and supportive working environment.
- Opportunities for professional growth and development.
- The opportunity to play a meaningful role in improving the customer experience and contributing to the continued growth of Gymna International.
Plaats tewerkstelling
Gymna Uniphy Pasweg 6 Postbus A 3740 BILZEN-HOESELT
Hoe solliciteren?
Meer info
Ready to join us?
If you are passionate about customer service, enjoy solving problems and want to work in an international environment where your contribution matters, we would love to hear from you!
Apply now and join Gymna International as our new Customer Support Assistant.
Please send your CV and cover letter, highlighting your relevant experience and English and French language skills, to hr@gymna-uniphy.com
We look forward to meeting you.
Solliciteren met motivatiebrief, cv
Contactpersoon
Dhr. Ief Selis
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VDAB-vacaturenummer: 74346355
VDAB-beroep: Contactcenter medewerker
Online sinds: 10-08-2026
Deze functie staat open voor iedereen, ongeacht leeftijd of gender.
Niet alle vacatures zijn nagekeken door VDAB. VDAB is niet aansprakelijk voor de inhoud van de niet-nagekeken vacatures.