Functieomschrijving

My client is an international organisation operating in a dynamic and customer-driven environment where excellence in service and continuous improvement are key priorities.
They are committed to delivering high-quality products and ensuring outstanding customer satisfaction through efficient processes and strong collaboration across departments.

• The Customer Service Representative is responsible for ensuring a consistent and high service level for assigned customer accounts.
• The role covers the full order-to-cash process from price confirmation to payment, as well as complaints management and customer support requests
• Youwill act as the main point of contact forcustomers, handlingenquiries, complaints and information requestswith a proactive and solution-oriented approach..
• Youwill check, register and confirmcustomer orders accurately and on time whileencodingthem in the ERP system and coordinatingshipment planning withlogistics partners.
• Youwillcoordinatewith carriers and ensurecustomsclearancefor export shipmentswhile managing order closureafterdelivery.
• Youwill support billingactivitiesincludinginvoice processing, validation, data input and discrepancyresolution in collaborationwith the financedepartment.
• Youwillcoordinateinternalrequestswith relevant departmentssuch as operations, regulatory and supplychain and ensuretimely follow-up on all customer-relatedtasks.
• You will contribute to process improvements and participate in ERP implementation projects to enhance efficiency and customer experience.