Profiel

Requirements

• You have 5+ years of experience as a business analyst focused on ITSM transformation and process optimization.
• You possess expertise in modeling processes using BPMN 2.0 or recognized equivalent standards.
• You bring experience in specifying functional integrations between applications and defining integration components.
• You have knowledge of the functional implementation and improvement of service management processes and tooling.
• You're familiar with translating service management needs into platform configurations and functional designs.
• You possess experience managing requirements and facilitating workshops with diverse stakeholder groups.
• You're capable of coordinating test activities and ensuring process continuity during system transitions.
• You are proactive and solution-oriented.
• You are fluent in Dutch at a C2 level.

Nice to Haves

• Experience with Agile and Scrum methodologies using Jira and Confluence.
• Knowledge of Service Design and User-Centric Design principles.
• Prior experience in a public sector environment.
• Familiarity with functional monitoring and logging requirements.
• Understanding of project management fundamentals including planning and estimation.