Functieomschrijving

Apicbase is a fast-growing SaaS scale-up on a mission to transform how the hospitality and food & beverage industry manages its operations. Our platform is trusted by the world's most ambitious restaurant groups, hotel chains, and foodservice operators and we're just getting started.

We're looking for a Strategic Account Manager who thrives in a high-growth environment, thinks commercially, works data-driven, and knows how to build lasting strategic partnerships with enterprise clients.

Your Role

You own a portfolio of key accounts and you take that ownership seriously. You're the strategic partner your clients didn't know they needed, and you make sure they always do.

• Embrace an agentic way of working: you leverage AI tools and automation to work smarter, move faster, and deliver more value to your clients and your team.

• Act as a trusted advisor not just a point of contact. You think ahead, flag challenges before they become issues, and bring solutions to the table.

• Retain and grow your client portfolio through proactive business reviews, health checks, and a sharp eye for risk and opportunity alike.

• Upsell and expand accounts by understanding your clients' strategic goals and connecting them to the full value of the Apicbase platform.

• Engage senior stakeholders across operations, finance, and C-level — you're comfortable holding strategic conversations at every level of an organization.

• Onboard and implement new enterprise clients with confidence, navigating complex setups and multi-stakeholder environments from day one.

• Drive adoption through data: you use platform insights, usage metrics, and KPIs to guide conversations and demonstrate ROI.