Functieomschrijving

Reporting and service data management:

• bull;    Provide timely and accurate reporting based on service tickets.
• bull;    Search, verify and consolidate the relevant information contained in tickets.
• bull;    Prepare SLA reports, KPI reports, dashboards and clear management information.
• bull;    Ensure the quality, completeness, consistency and currency of reporting data.

Reporting process improvement and automation:

• bull;    Improve and automate the current reporting processes, which are still partly manual.
• bull;    Use advanced Microsoft Excel functionalities to optimize data processing and reporting.
• bull;    Identify automation opportunities using Power Automate and, where relevant, VBA.
• bull;    Maintain dashboards and contribute to continuous improvement initiatives.

Service Delivery support:

• bull;    Support the Services Delivery team with administrative and analytical tasks.
• bull;    Translate operational data into accurate and understandable information for internal stakeholders and management.
• bull;    Organize and prioritize tasks independently, while respecting reporting deadlines and quality requirements.
• bull;    Take on other related tasks when required, while reporting remains the priority of the role.

KEY PERFORMANCE INDICATORS

• bull;    Timely delivery of SLA and management reports.
• bull;    Accuracy and quality of reporting data.
• bull;    Level of automation achieved in reporting processes.
• bull;    Availability and currency of dashboards.
• bull;    Internal customer satisfaction regarding reporting.
• bull;    Number and quality of identified improvement initiatives.