Functieomschrijving

 Security wereld in België en Nederland. 

Reporting and service data management:
•    Provide timely and accurate reporting based on service tickets.
•    Search, verify and consolidate the relevant information contained in tickets.
•    Prepare SLA reports, KPI reports, dashboards and clear management information.
•    Ensure the quality, completeness, consistency and currency of reporting data.
Reporting process improvement and automation:
•    Improve and automate the current reporting processes, which are still partly manual.
•    Use advanced Microsoft Excel functionalities to optimize data processing and reporting.
•    Identify automation opportunities using Power Automate and, where relevant, VBA.
•    Maintain dashboards and contribute to continuous improvement initiatives.
Service Delivery support:
•    Support the Services Delivery team with administrative and analytical tasks.
•    Translate operational data into accurate and understandable information for internal stakeholders and management.
•    Organize and prioritize tasks independently, while respecting reporting deadlines and quality requirements.
•    Take on other related tasks when required, while reporting remains the priority of the role.
KEY PERFORMANCE INDICATORS
•    Timely delivery of SLA and management reports.
•    Accuracy and quality of reporting data.
•    Level of automation achieved in reporting processes.
•    Availability and currency of dashboards.
•    Internal customer satisfaction regarding reporting.
•    Number and quality of identified improvement initiatives.