Functieomschrijving

Short description

Are you a customer-focused and well-organized Customer Service Specialist who enjoys taking ownership from A to Z? For an international technology company in the Zaventem region, we are looking for a communicative professional who will guide customers throughout the full after-sales process. You will become the central point of contact for your own customer portfolio and work closely with Sales, Service, Supply Chain, Logistics and Finance.

You will join an international and multicultural environment where customer focus, collaboration and responsibility are key.

Role

As a Customer Service Specialist, you are responsible for following up customer files throughout the full Order-to-Cash process. You make sure customers are supported correctly, timely and professionally, while coordinating internally with different departments to follow up questions, orders, deliveries and service requests.

Your responsibilities include:

• managing and following up the full Order-to-Cash process;
• acting as the first point of contact for your own customer portfolio;
• handling customer questions, orders, deliveries, invoicing and claims;
• coordinating service requests in collaboration with Field Service Engineers;
• liaising with internal teams such as Sales, Service, Supply Chain, Logistics and Finance;
• following up the spare parts process;
• preparing small shipments via a shipping platform;
• exceptionally helping with larger or heavier parts, using an electric pallet stacker or manual pallet jack;
• contributing to a customer-focused and efficient way of working within the Customer Service team.