Vind een job
Freelance Senior Process Analyst - B2C Customer Journey
Contract
- Vaste job
- Voltijds
- Dagwerk
- Startdatum: zo spoedig mogelijk starten
- Contract van onbepaalde duur
Vereiste studies
- Geen specifieke studievereisten
Werkervaring
- Ervaring: niet van belang
Functieomschrijving
Our client is a leading organisation in the Belgian telecommunications sector, currently strengthening its customer journey and process management team.
The team is responsible for continuously improving the B2C customer journey, from the initial customer interaction through to installation and the first invoicing processes.
We are looking for an experienced Freelance Senior Process Analyst to temporarily strengthen the team.
Jobomschrijving
As a Freelance Senior Process Analyst your responsibilities are:
- Analyse and design end-to-end B2C customer processes ;
- Map processes and user cases using BPMN ;
- Identify process pain points and improvement opportunities based on Voice of Customer feedback ;
- Work closely with Customer Journey and Customer Experience teams to align processes with customer expectations ;
- Coordinate with Business Analysts and IT to translate processes into system requirements ;
- Collaborate with Web, Sales and other internal stakeholders across the customer journey ;
- Manage several process improvement projects simultaneously, ideally around 2-3 projects at a time ;
- Challenge existing processes and define efficient future-state processes ;
- Follow-up the implementation and ensure the designed process is correctly translated into the operational solution ;
Profiel
A successful Freelance Senior Process Analyst should have:
- Proven experience as a Process Analyst / Business Probcess Analyst ;
- Strong experience analysing and designing end-to-end business processes ;
- Good knowledge of BPMN; all processes within the organisation are documented using BPMN ;
- Experience working across Business, IT and operational teamsStrong understanding of customer journeys and B2C processes ;
- Comfortable analysing user cases and translating them into clear process requirements ;
- Experience working with Voice of Customer / customer feedback to improve processes ;
- Strong stakeholder management skills and ability to work across multiple departmentsStructured, analytical and pragmatic, with a strong continuous improvement mindset ;
- Fluent in French and English, Dutch is a plus ;
Professionele vaardigheden
- Een vergadering leiden
- De verschillende fases van een project coördineren
- De vraag van de klant analyseren
- De architectuur van de ICT-systemen analyseren
- Gebruikersbehoeften voor ICT in kaart brengen
Aanbod
Our customer offers you:
- Freelance assignment within a major Belgian organisation ;
- Strong exposure to B2C customer journey and end-to-end process transformation ;
- Collaboration with Customer Experience, Business Analysis, IT, Sales and Web teams ;
- Opportunity to work on several strategic process improvement initiatives ;
- Start: ASAP ;
- Duration: long-term assignment ;
Jobat
Sociale media
Plaats tewerkstelling
1000 BRUSSEL
Hoe solliciteren?
Je kan solliciteren via:
Laat je cv scannen door onze AI-sollicitatiecoach
Zo krijg je tips om je cv te verbeteren en af te stemmen op deze vacature.
VDAB-vacaturenummer: 74454128
VDAB-beroep: Business analist
Online sinds: 25-08-2026
Deze functie staat open voor iedereen, ongeacht leeftijd of gender.
Een partner van VDAB heeft deze vacature ingegeven. De informatie werd niet nagekeken en gecontroleerd door VDAB. VDAB is niet aansprakelijk voor de inhoud van deze vacature, en de eventuele inbreuken op de geldende wetgeving.
Mogelijk ook interessant
