Functieomschrijving

FunctieVivaldis Office is looking for a Customer Service Officer for our client in Hasselt. Our client is specialised in incident management and roadside assistance.
Feel free to take a look at the vacancy! If you have any questions, you can reach us by phone on +3211 94 81 56.

Your duties as a customer service officer will include:

• You'll respond to incoming phone calls and mails;
• You'll gather the necessary information and check it's accuracy and completeness;
• You'll provide the needed technical support and communicate with the workshops;
• You'll update all the involved parties;
• You'll monitor the agreements;
• You'll follow the contract-related issues up and respect the imposed deadlines.

As a customer service officer you can recognise yourself in the criteria below:

• Preferably you have gained a first experience in customer service;
• You can easily work with the computer, especially with MS Office;
• You're a social person with strong communication skills;
• You have attention to detail and are stress-resistant;
• You work organised and have great organizational and time management skills;
• You must speak fluently Dutch/Polish/English OR Polish/ German/ English OR Dutch/ French/ English OR Dutch/German/Italian/French/English.
• You work the weekend + Friday shift OR during the week. You work 40 hours/ week between 07.00-22.00h.

What's in it for you as the new customer service officer:

• You'll end up in a leading company in an international environment;
• You'll work in a full-time position with a strong emphasis on work-life balance;
• You'll receive a competitive salary including meal vouchers worth €7 and eco-vouchers;
• The company hosts various social events to boost the team spirit;
• Hard work pays off! After a successful interim period you'll receive a permanent contract.

We look forward to your application if you're convinced of this vacancy.