Functieomschrijving

The opportunity

Our Client designs, supports and maintains IT solutions for mission-critical operations at international customer sites — where conventional IT meets industrial operational technology, and reliability, clear communication and disciplined execution really matter. We're strengthening our Service Desk with an experienced Level 2 engineer who takes end-to-end ownership, collaborates across teams, keeps customers informed, and helps the whole support organization work more consistently and effectively.

What you'll do

• Own assigned incidents and service requests end-to-end — from acceptance through resolution, validation and documented closure
• Diagnose complex application, infrastructure, integration, database and OS issues using logs, traces and structured troubleshooting
• Restore service via remote or on-site intervention, respecting operational, security and change-control requirements
• Analyze problems, reproduce defects in lab/virtual environments, and collaborate with Development and DevOps on fixes
• Perform planned preventive and corrective maintenance, and support release validation and go-live readiness
• Maintain documentation, build knowledge articles, and drive continuous improvement across the support organization

Why join us

• Work on technically varied systems supporting real-time, mission-critical operations
• Combine IT, OT, customer interaction, troubleshooting, maintenance and improvement in one role
• Collaborate with experienced support, operations, development, DevOps and project teams
• Grow within an international technology group with a global customer footprint