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IT SUPPORT, MAINTENANCE & OPERATIONS ENGINEER
Level 2  ·  Operational Technology Support for Mission-Critical, 24/7 Environments
Full-time  |  Belgium (Brussels area)  |  Reports to the Support & Operations Manager  |  On-call rotation
 
THE OPPORTUNITY
 
Our Client designs, supports and maintains IT solutions for mission-critical operations at international customer sites — where conventional IT meets industrial operational technology, and reliability, clear communication and disciplined execution really matter. We're strengthening our Service Desk with an experienced Level 2 engineer who takes end-to-end ownership, collaborates across teams, keeps customers informed, and helps the whole support organization work more consistently and effectively.
 
WHAT YOU'LL DO
 
-   Own assigned incidents and service requests end-to-end — from acceptance through resolution, validation and documented closure
-   Diagnose complex application, infrastructure, integration, database and OS issues using logs, traces and structured troubleshooting
-   Restore service via remote or on-site intervention, respecting operational, security and change-control requirements
-   Analyze problems, reproduce defects in lab/virtual environments, and collaborate with Development and DevOps on fixes
-   Perform planned preventive and corrective maintenance, and support release validation and go-live readiness
-   Maintain documentation, build knowledge articles, and drive continuous improvement across the support organization
 
WHAT YOU BRING
 
-   3+ years of hands-on Level 2 (or equivalent) IT application/infrastructure support in a business-critical environment
-   Strong troubleshooting across Windows and/or Linux, networks, services, logs, databases and distributed applications
-   Experience with incident, request, problem and change practices in an ITIL-aligned organization
-   Clear technical writing in English; working proficiency in French (must have) and Dutch
-   Valid category B driving license; willing to travel to customer sites and join a compensated on-call rotation
 
NICE TO HAVE
 
-   Microsoft server stack (Windows Server, IIS, SQL Server) and/or Linux/Unix administration
-   Relational & NoSQL platforms: SQL Server, PostgreSQL, MongoDB, Elasticsearch
-   Integration, APIs, messaging & microservices (e.g. ActiveMQ, Apache Camel)
-   Scripting/automation in Python, PowerShell, JavaScript or C#
-   Experience in industrial IT/OT or other 24/7 operational environments; Jira & Confluence
 
THE MINDSET WE'RE LOOKING FOR
 
You take ownership rather than waiting for others to unblock a ticket, and you stay accountable until a sound handover or closure. You collaborate constructively, communicate calmly under pressure, and stay curious — turning lessons into documentation or automation. You troubleshoot methodically, respect procedures, and are reliable when it matters most.
 
WORKING CONDITIONS
 
-   A mix of remote support, planned maintenance and customer-site interventions — occasionally outside standard business hours, subject to site access and security requirements
-   One remote working day per week, with additional flexibility agreed with your team lead
-   Site-access clearance (including a clean criminal record extract, where legally required) may be needed for certain...