Functieomschrijving

At Spencer, we're dedicated to improving the employee experience for people everywhere.

Our powerful platform acts as a personal digital assistant to streamline communication and

create a more unified team and bring everything employees need into one simple, unified app.

We help leading companies improve their workplace culture and boost productivity by putting

employees first.

The Opportunity

Are you a recent graduate looking to kickstart your career in the booming tech and SaaS

sector? Do you love organizing, problem-solving, and helping teams thrive?

Spencer is expanding its Customer Success team! We are looking for an enthusiastic

Customer Support to join us in our vibrant office in Antwerp Zuid. Working alongside our CS

Team, you will be the backbone of our operations. This is a unique graduate opportunity to learn

the ropes of Customer Success from the ground up, take ownership of vital administrative

workflows, and grow within a supportive, dynamic team.

What You'll Be Doing

As a Customer Support, you will be the driving force behind our team’s operational excellence

and a crucial champion for our customers. This role is designed to give you a 360-degree view

of how a SaaS company operates. You will build a rock-solid foundation in Customer Success

and Support by managing vital customer touchpoints, coordinating internal workflows, and

working towards direct ownership of your own client portfolio.

Your key responsibilities will include:

• Driving Customer Care: Take the lead on our support channel, turning incoming

customer questions into fast solutions and keeping our users happy and engaged.

• Empowering the CS Team: Partner closely with the Head of CS and CS

Manager on key client initiatives—from drafting high-impact client communications and

creating essential product documentation to onboarding new clients.

• Internal Project Coordination: Act as the ultimate team facilitator by managing

internal workflows, tracking cross-functional to-do's, and collaborating with colleagues

across Spencer to ensure we deliver on our promises.

What You Bring to the Table

We're looking for someone with the right mindset and a foundation of great skills.

• A recently completed Bachelor’s or Master’s degree (e.g., Business, Communications, Office Management, or similar).
• A proactive, self-driven, and entrepreneurial mindset with a high level of initiative.
• Highly organized, detail-oriented, and comfortable handling repetitive tasks with
• efficiency and a positive attitude.
• A true passion for helping customers and a strong customer-centric mindset.
• Strong written and verbal communication skills.
• The ability to understand customer needs, pain points, and business objectives.
• A collaborative and team-oriented spirit.
• Fluent in Dutch, with professional working proficiency in English and French.
• Fast learner when it comes to digital tools, software, and platforms.

What We Offer

• A competitive salary and a clear growth path with direct mentorship.
• The opportunity to join a supportive and growing team and take real ownership of your work.
• A great benefits package

How to Apply

Ready to join us? Apply directly on LinkedIn or send your resume to jobs@spencer.co. We can't

wait to hear from you!

JD Customer Support - 2026.pdf PDF