Functieomschrijving

Our client is an international, fast-growing organization operating in a highly dynamic and data-driven B2B environment. As part of a leading European group, the Belgian organization combines entrepreneurial agility with the structure and support of an international matrix organization. To support its continued growth and further strengthen its customer-facing operations, our client is looking for a Head of Inside Sales & Customer Development.

As Head of Inside Sales & Customer Development, you will play a pivotal leadership role within the Belgian organization. You will be responsible for leading a team of 30-35 Inside Sales & Customer Advisors across multiple locations, ensuring operational excellence, commercial performance and an outstanding customer experience. 

Working closely with both the Belgian leadership team and international stakeholders, you will translate strategic objectives into clear deliverables driving accountability and ownership. 

• Build a high-performing organisation by developing talent, empowering Team Leads and fostering a culture of ownership, accountability and continuous improvement. 
• Establish clear performance frameworks, monitor business-critical KPIs and proactively steer the organisation towards ambitious commercial and operational objectives. 
• Continuously evaluate and optimise workflows, sales processes and customer interactions to improve efficiency, quality and overall business performance. 
• Leverage data, reporting and digital tools to identify trends, generate actionable insights and support informed decision-making. 
• Act as the driving force behind operational change, successfully embedding new initiatives, technologies and best practices across the organisation. 
• Build trusted relationships with key internal stakeholders, ensuring strong cross functional collaboration and alignment within an international matrix environment. 
• Champion a customer-centric mindset by balancing commercial ambition with service excellence and long-term customer value. 
• Play an active role within the Belgian Management Team, contributing to the company's strategic direction and supporting its continued growth.