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Senior Manager, Autonomous Operations & Service Delivery
Contract
- Vaste job
- Voltijds
- Dagwerk
- Contract van onbepaalde duur
Talenkennis
- Engels (Goed)
Vereiste studies
- Of gelijkwaardig door ervaring
- Master
Werkervaring
- Ervaring: niet van belang
Functieomschrijving
Robert Half is currently recruiting a Senior Manager, Autonomous Operations & Service Delivery (f/m/x) - Antwerp
Our client is a well-established international organization with a strong footprint across Europe and a clear focus on innovation, operational excellence, and digital transformation.
The scope of responsibilities for this job as a Senior Manager, Autonomous Operations & Service Delivery (f/m/x) include:
- you lead the Autonomous Operations & Service Delivery function across multiple European locations, with accountability for service performance, resilience, quality, and continuous improvement.
- you define and execute the tower strategy and roadmap, aligning operational priorities, investments, and transformation initiatives with business and IT objectives.
- you oversee end-to-end IT service delivery across service management, AIOps, observability, cloud and infrastructure operations, network operations, digital workplace, automation, and release governance.
- you drive the evolution from reactive support toward predictive, AI-assisted, and self-healing operations through observability, orchestration, and intelligent automation.
- you manage major operational events, executive communications, and cross-functional coordination to ensure fast resolution and clear business-impact awareness.
- you lead internal teams and external providers in a multi-supplier ecosystem, creating strong governance, accountability, and service excellence across the full IT landscape.
- you own budget oversight, vendor performance, operational risk, resilience planning, and service continuity to deliver measurable business outcomes.
Profiel
The requested qualifications for this job include:
- You hold a master's degree in Information Technology, Computer Science, Engineering, Business Technology or a related field, or you bring equivalent experience.
- You have significant leadership experience in enterprise IT operations and service delivery, ideally with at least 8 years in a broad and strategic leadership scope.
- You bring strong expertise in ITIL 4 service management and multi-provider service integration.
- You have practical experience with AIOps, observability, automation, cloud operations, infrastructure, networks and digital workplace environments.
- You understand operational resilience, disaster recovery, cybersecurity interfaces, risk management and governance requirements.
- You are comfortable managing budgets, business cases, sourcing activities, vendor relationships and service performance.
- You know how to translate complex technical and operational topics into clear business impact and executive-level communication.
- You are a strategic leader who combines transformation mindset, strong decision-making and people leadership.
- You collaborate easily across technology, business, architecture, security, data and external partner ecosystems.
- You thrive in a high-impact environment where reliability, innovation and continuous improvement go hand in hand.
Professionele vaardigheden
- Informatie opvolgen en actualiseren
- Gebruikersbehoeften voor ICT in kaart brengen
- De toepassing van procedures controleren
- Het budget van een organisatie beheren
- Een dienst of organisatie leiden
- De uitvoering van prestaties controleren
Aanbod
What does the company offer?
- a senior leadership role with broad scope and visibility across a dynamic European organization.
- the opportunity to shape and modernize IT operations through automation, AI-assisted service delivery, and service excellence initiatives.
- a strategic position with influence across technology, business stakeholders, and external partner ecosystems.
- responsibility for leading talented teams and driving meaningful operational and cultural transformation.
- an international environment focused on innovation, resilience, and continuous improvement.
- an attractive compensation package in line with the seniority and impact of the role.
Are you interested in this challenging position as a Senior Manager, Autonomous Operations & Service Delivery (f/m/x)? Or would you like to have more information? Apply today and we will get back to you as soon as possible.
Plaats tewerkstelling
2000 ANTWERPEN
Hoe solliciteren?
Meer info
Robert Half BV en Robert Half Project Sourcing BV verwerken de gegevens van sollicitanten die nodig zijn om de sollicitatieprocedure uit te voeren. Meer informatie over gegevensbescherming, in het bijzonder over uw rechten, vindt u op https://www.roberthalf.com/be/nl/privacy.
Vermeld de referentie: 000515682
Je kan solliciteren via:
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VDAB-vacaturenummer: 74528160
VDAB-beroep: Verantwoordelijke ICT
Erkenningsnummer: ? 2014 Robert Half. A. Gossetlaan 28A b7 / 1702 Groot-Bijgaarden RPR Brussels - VG.453/BUO - W.INT.030 / W.RS.030 / Erkenning van het Brussels Hoofdstedelijk Gewest: 00238-406-20121114 / Geregistreerd in het Brussels Hoofdstedelijk Gewest: 00238-405-20121114 / Agrément de la Région de Bruxelles-Capitale: 00238-406-20121114 / Enregistré dans la Région de Bruxelles-Capitale: 00238-405-20121114
Online sinds: 03-09-2026
Deze functie staat open voor iedereen, ongeacht leeftijd of gender.
Niet alle vacatures zijn nagekeken door VDAB. VDAB is niet aansprakelijk voor de inhoud van de niet-nagekeken vacatures.
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