Functieomschrijving

As an Application Engineer, you will provide technical product support in close relationship with our departments Business Development, Product Management and Sales.

JOB DESCRIPTION

• Whether receiving a small technical question or leading a big application project, you provide technical product support to the customer in close collaboration with Business Development, Product Management and Sales. This support comprises various stages of the business process:
  • initial product evaluation
  • product qualification
  • process optimization
  • potential issues or complaints
• Respecting the customer timelines, you prepare the requested information in tailored presentations and reports, either by collecting available information or by generating new data in our application lab. If required, you participate in calls or meetings to present, share and explain your information always with respect for the customer’s intellectual property.
• To achieve the above, you work closely with the local teams (QC, R&D, production…), with the Application lab technicians in Zwijndrecht, with your colleague (Field) Application Engineers (both in Europe and in the other regions),  and if needed with external partners or laboratories.
• You follow up on relevant literature and techniques, and you occasionally attend conferences to broaden and deepen your technical expertise. Vice versa, you share your results and knowhow during presentations or trainings, both internally and externally.
• In order to maintain and extend our lab capabilities you are occasionally involved in the selection and qualification of new lab equipment. In addition, you have the opportunity to become a tool responsible (and technical expert) for a certain lab equipment, which includes first-hand troubleshooting, method optimization, and exploring tool capabilities.
• During all these activities, you have an eye for continuous improvement to keep the company performance up to the highest standard and you comply with defined Quality, Environmental and Safety policies.