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Customer Service Officer: English + Czech + Polish OR Lituanian
Contract
- Interim Job (uitsluitend voor uitzendkantoren)
- Voltijds
- Volcontinu systeem
Talenkennis
- Pools (Zeer goed)
- Litouws (Zeer goed)
- Engels (Zeer goed)
Vereiste studies
- Professionele bachelor
Werkervaring
- Minstens 2 jaar ervaring
Functieomschrijving
For our client we're looking for a Customer Service Officer.
In this role, you become the voice of support for drivers facing unexpected vehicle issues across Europe. You'll be part of a fast-paced and multilingual contact center where your communication skills, empathy, and sense of urgency play a crucial role in keeping transport moving.
- Handle incoming assistance requests from international customers experiencing roadside vehicle breakdowns.
- Take ownership of each case by coordinating with local service providers and technicians until the issue is resolved.
- Maintain constant communication with both the customer and service partner, providing regular updates and reassurance.
- Think on your feet and apply a proactive approach to problem-solving, often finding creative solutions under time pressure.
- Be an integral part of a tight-knit, multilingual team that thrives on collaboration and mutual support.
- Operate within a 24/7 environment, where teamwork and flexibility are essential to ensuring seamless customer experiences.
Profiel
- You speak and write fluently in English + Czech, and Lithuanian and/or Polish
- You are service-driven and naturally inclined to go the extra mile to support customers in stressful situations.
- Strong interpersonal skills help you adapt your communication style to various cultural and professional contexts.
- You enjoy working in a diverse team setting and are always ready to help others succeed.
- Flexibility to work in a rotating shift schedule, including nights and weekends.
- A hands-on mentality with a structured and solution-oriented mindset.
- Eagerness to continuously develop your skills and embrace new challenges.
Professionele vaardigheden
- Klantengegevens verzamelen
- Een relatiemarketing strategie bepalen
- Een databank beheren
- Processen voor dataverzameling bepalen
- Prestatie-indicatoren uitwerken
Aanbod
- An attractive salary package with meal vouchers, shift bonuses, and commuting allowances.
- Comprehensive support for international candidates relocating to Belgium.
- Access to well-being programs and on-site facilities such as a company restaurant.
- A multicultural workplace with a strong sense of community and shared purpose.
- Professional growth opportunities within a stable and globally connected organization.
- A balanced approach to work and personal life, supported by clear processes and training.
Interested? Apply online or contact AGO Gent Office:
gent.office@ago.jobs
09 223 52 50
Plaats tewerkstelling
9041 OOSTAKKER
Hoe solliciteren?
Contactpersoon
Gent Office
Referentienummer
Vermeld referentienummer: PO-U2BAMBEZ-VDAB-BE-100914
Je kan solliciteren via:
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VDAB-vacaturenummer: 74581852
VDAB-beroep: Customer relations manager
Erkenningsnummer: VG.1038/BU - BHG: 00298-406-20121129 - BHG: 00298-405-20121129 - W.INT.279
Online sinds: 10-09-2026
Deze functie staat open voor iedereen, ongeacht leeftijd of gender.
Niet alle vacatures zijn nagekeken door VDAB. VDAB is niet aansprakelijk voor de inhoud van de niet-nagekeken vacatures.
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