Functieomschrijving

Our client is a Brussels-based company operating in a technical and regulated environment, with an international scope. It stands out for its pragmatic mindset, family-oriented culture, high-quality approach and products, as well as its continuous drive to modernize internal tools and processes.
As part of its digital transformation and the structuring of its IT function, our client is looking to strengthen its team by recruiting an IT Coordinator who will play a central role between users, management, and external partners.

As an IT Coordinator, you will hold a key, cross-functional position, combining both operational and organizational responsibilities.

You will cover the full IT scope: user support, infrastructure, business applications, and coordination of external service providers.
You will actively contribute to the company's digitalization and ensure the continuity, reliability, and ongoing development of its IT systems.

Your responsibilities :

• Provide Level 1 and Level 2 IT support to users (workstations, software, access, etc.).
• Manage and maintain IT infrastructure (networks, servers, cloud environments, security).
• Administer and optimize business applications in collaboration with an external consultant (CRM, webshop, internal tools, Office 365, etc.).
• Lead IT projects (new tools, improvements, migrations) in collaboration with various departments (e.g. CRM implementation project).
• Coordinate and manage external IT vendors and service providers.
• Identify innovation opportunities and propose continuous improvements to systems and processes.
• Support users and management through change and the adoption of new tools