Functieomschrijving

As a Customer Service Officer, you will be the first point of contact for customers and play a key role in ensuring an excellent customer experience.

You will combine customer service, planning, and administrative follow-up to ensure smooth operations and efficient scheduling.

Client Details

Our client is an international market leader active in a highly innovative and environmentally conscious sector. The company develops solutions that contribute to a more sustainable future and is known for its strong customer focus, high-quality services, and collaborative culture.

Description

As a Customer Service Officer, you will be the first point of contact for customers and play a key role in ensuring an excellent customer experience.

You will combine customer service, planning, and administrative follow-up to ensure smooth operations and efficient scheduling.

• Handle incoming customer calls and provide professional support
• Schedule appointments and coordinate interventions efficiently
• Manage last-minute changes and find practical solutions
• Follow up customer files and maintain accurate records
• Coordinate closely with internal teams to ensure seamless service delivery
• Contribute to a positive customer experience through proactive communication