Functieomschrijving

As a Senior Support/ System Engineer, you will take on a broad and hands-on position combining System Engineering, Microsoft 365 administration and 1st, 2nd and 3rd line support. This is not a purely infrastructure-focused role. You enjoy being close to users and are willing to remain actively involved in support activities, including first-line support.

Your responsibilities include

• Providing 1st, 2nd and 3rd line IT support to users across Europe
• Troubleshooting Hardware, software, Microsoft 365 and infrastructure-related incidents
• Managing and administering Microsoft 365, Entra ID, Azure, Windows and EndPoint devices
• Coordinating onboarding, offboarding and user access requests
• Handling incidents, service requests, problems and changes within an ITIL-based environment
• Working with Jira and Confluence for ticket management, documentation and knowledge sharing
• Supporting the rollout and further adoption of Jira and Confluence within the organization
• Collaborating with external IT vendors and service providers
• Contributing to IT projects, operational improvements and technical documentation
• Providing backup and support to colleagues within the team

What you'll get in return

• Permanent full-time contract
• Gross salary between EUR4,000 and EUR5,000, depending on experience
• Company car with fuel card (Europe)
• Group insurance and hospitalization insurance
• Extra-legal pension plan
• Performance-related bonus
• Homeworking allowance and internet compensation
• Laptop setup including screen, docking station, webcam and headset
• Training opportunities relevant to your role
• Flexible working hours
• Up to 1-2 days of homeworking per week
• Modern working environment with cafeteria and fitness facilities
• Exposure to international IT operations and cloud technologies