Functieomschrijving

As an Administrative & Customer Service Coordinator, you will play a key role in ensuring smooth communication between customers, technicians and internal departments.

You will be responsible for coordinating service interventions, supporting customers and handling administrative follow-up to guarantee an excellent customer experience.

Client Details

Our client is an international market leader active in sustainable water and hygiene solutions. With a strong focus on innovation, service quality and customer satisfaction, the company supports businesses and private customers in improving everyday comfort, safety and efficiency.

Description

As an Administrative & Customer Service Coordinator, you will play a key role in ensuring smooth communication between customers, technicians and internal departments.

You will be responsible for coordinating service interventions, supporting customers and handling administrative follow-up to guarantee an excellent customer experience.

Your responsibilities

• Planning and scheduling interventions for field technicians
• Acting as the main point of contact for customers by phone and email
• Providing administrative support and ensuring accurate data management
• Following up on service requests, maintenance visits and customer inquiries
• Coordinating with technicians to ensure efficient route planning
• Updating customer files and maintaining accurate records
• Monitoring ongoing interventions and communicating updates to customers

Collaborating closely with colleagues from Customer Service, Operations and Sales