Functieomschrijving

Sales operations manager

Are you an experienced people manager who enjoys bringing structure to a fast-paced operational environment? Do you combine strong leadership skills with a hands-on approach to order management, backlog management and customer service?

For an international and dynamic organization, I am looking for a Sales Operations Manager to lead a team of four employees.
In this role, you will be close to both the people and the operation. You will coach and develop your team, set priorities, monitor performance and ensure that customers and internal stakeholders receive clear and timely follow-up.

Your responsibilities

• Lead, organize, motivate and coach a team of 4 employees on a daily basis.
• Oversee order and backlog management and ensure customer service enquiries are handled efficiently.
• Set priorities and distribute the workload evenly across the team.
• Monitor team performance, operational metrics and KPIs, and take action where needed.
• Identify training and development needs and provide ongoing coaching.
• Conduct regular one-to-one meetings and performance evaluations.
• Listen to team members' feedback and support them in resolving challenges or conflicts.
• Create sufficient space for team members to contribute to improvement projects alongside their daily responsibilities.
• Work closely with internal stakeholders to resolve escalations and ensure clear communication regarding priorities, progress and expected deliverables.
• Provide management with feedback on operational challenges and identify opportunities for continuous improvement.
• Contribute to a positive and collaborative working environment and organize team-building activities.