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Customer Service Admin
Contract
- Vaste job
- Voltijds
- Dagwerk
- Startdatum: zo spoedig mogelijk starten
- Contract van onbepaalde duur
Talenkennis
- Engels (Medium)
Vereiste studies
- Secundair onderwijs
Werkervaring
- Beperkte ervaring ( < 2 jaar )
Functieomschrijving
Our client is a dynamic and growing company in the region of Oostende.
Jobomschrijving
Understanding exactly what a customer needs is essential. Do you believe listening is just as important as speaking? Then keep reading!
A selection of your responsibilities:
- You respond to customer enquiries by telephone and email, identify customers' needs and provide clear, helpful and professional support.
- You ensure a smooth and accurate order flow, from receiving orders to invoicing.
- You create, update and maintain customer accounts and ensure that customer information is complete and accurate.
- You support customers with webshop enquiries, online ordering, account access and other website-related issues.
- You assist with the day-to-day aministration of online webshops, including order follow-up, customer questions and issue resolution.
- You register and handle returns, claims and complaints in a timely manner and propose ways to prevent recurring issues.
- You maintain up-to-date knowledge of products, prices, promotions, procedures and online information to resolve customer questions effectively.
- You mainly support B2C customers, while also assisting professional customers such as retailers and wholesalers with orders, service requests and online tools.
Profiel
We are looking for the following profile:
- You are a native English speaker with excellent spoken and written communication skills.
- You are customer-focused, empathetic, flexible and a strong communicator.
- You are confident handling a high volume of telephone calls and emails while maintaining accuracy and service quality.
- You are comfortable using webshops, online platforms, Microsoft Office and customer or order-management systems.
- You can set priorities, organize your work and follow customer requests through to completion.
- You are enthusiastic, eager to learn and enjoy working as part of a team.
- You are comfortable with routine administrative tastks and maintain a positive approach in every customer interaction.
- You have a commercial mindset and know how to combine customer focus with result-oriented working.
- You are available for a full-time position.
Professionele vaardigheden
- Een databank beheren
- Een databank aanspreken
- Het potentieel van een klant/prospect bepalen
- Verkoopresultaten analyseren
- Prestatie-indicatoren uitwerken
Aanbod
What do we offer?
- A challenging position within a dynamic, growing and financially healthy organisation.
- Sufficient independence and responsibility in your role.
- A competititve salary.
- An attractive package of additional benefits.
Jobat
Sociale media
Plaats tewerkstelling
8400 OOSTENDE
Hoe solliciteren?
Referentienummer
Vermeld referentienummer: 15326208
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VDAB-vacaturenummer: 74888533
VDAB-beroep: Customer relations manager
Online sinds: 21-10-2026
Deze functie staat open voor iedereen, ongeacht leeftijd of gender.
Een partner van VDAB heeft deze vacature ingegeven. De informatie werd niet nagekeken en gecontroleerd door VDAB. VDAB is niet aansprakelijk voor de inhoud van deze vacature, en de eventuele inbreuken op de geldende wetgeving.
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