Vind een job
Customer Service Officer
Contract
- Interim met optie "vast werk"
- Voltijds
- Dagwerk
- Contract van onbepaalde duur
Talenkennis
- Nederlands (Zeer goed)
- Frans (Zeer goed)
- Engels (Medium)
Vereiste studies
- Professionele bachelor
Werkervaring
- Beperkte ervaring ( < 2 jaar )
Functieomschrijving
For one of our clients, a company specialising in the petrochemical sector and located in the centre of Brussels, we are looking for a Customer Service Officer.
As a Customer Service Officier you will be responsible for the management of daily operations in the Customer Service Department and work closely together with 2 Sales Representatives. In general he/she is the interface for the different services within the organization and will specialized for commercial and marketing topics.
Your responsibilities as a Customer Service Officer :
Customers :
* Handle requests and claims from customers by phone and by email;
* Contracts & files : check input, rebates & additional services contracts;
* Follow-up marketing actions decided by the Benelux Country Manager;
* Order of new customer cards and toll box;
* Follow-up portfolio of customers;
* Help train the customers to use autonomously extranet, customer portal etc.
Profiel
General administration :
* Mails (post) and the e-mails on the general mailbox;
* Sales support for the sales representatives : invoice, edit credit notes, etc;
* Reporting activities;
* Back-up of colleagues (customer service, sales officer).
Network :
* Administrative help to Technical Manager;
* Manual acceptance authorization;
* Follow up of fraud cases in stations;
* Resolve and help customers on issues related to cards and tolls.
The ideal profile of a Customer Service Officer :
* You have a perfect command of Dutch, both spoken and written. You also have a very good knowledge of French, both spoken and written. Knowledge of English is an asset.
* You have initial experience in Customer Service, Customer Care or file management.
* You have a good knowledge of IT tools (MS Office) and are familiar with CRM systems.
* You are an organised person, you are willing to take initiative and you have good customer relations skills.
* You can easily switch between different tasks and have strong communication skills.
Professionele vaardigheden
- Intern communiceren
- Prestatie-indicatoren opvolgen
- Verbetertrajecten voorstellen
- Een strategie voor klantenrelaties bepalen
- Prestatie-indicatoren uitwerken
Aanbod
Vergoeding:min. 2800 - max. 3600 euro bruto per maand
The offer for a Customer Service Officer :
* A temporary contract in view of a permanent contract;
* An attractive salary package with benefits such as reimbursement of travel expenses, a canteen discount, an annual performance-based bonus, etc;
* An opportunity to join a growing company within a small, close-knit team.
Plaats tewerkstelling
1000 BRUSSEL
Hoe solliciteren?
Meer info
Robert Walters is the trading name of Robert Walters People Solutions NV. All legal requirements can be found here.
Vermeld de referentie: 1KBEW8-46D76833
Referentienummer
Vermeld referentienummer: bbij86897496761KBEW8-46D76833
Je kan solliciteren via:
Laat je cv scannen door onze AI-sollicitatiecoach
Zo krijg je tips om je cv te verbeteren en af te stemmen op deze vacature.
Mogelijk ook interessant
