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Associate Regional Business Manager
Contract
- Vaste job
- Voltijds
- Dagwerk
- Contract van onbepaalde duur
Talenkennis
- Nederlands (Goed)
- Frans (Goed)
- Engels (Zeer goed)
Vereiste studies
- Of gelijkwaardig door ervaring
- Secundair onderwijs
Werkervaring
- Minstens 5 jaar ervaring
Functieomschrijving
As an Associate Regional Business Manager, you will play an important role in coordinating daily business operations and supporting regional management.
You will combine the leadership of a small Customer Care team with commercial and operational responsibilities, ensuring efficient processes, strong customer relationships and continuous improvement.
Your responsibilities:
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Lead, coach and support a team of 4 to 5 Customer Care professionals.
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Support regional management with operational planning, reporting and business follow-up.
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Coordinate commercial agreements and contracts, including preparation, approvals, renewals and follow-up.
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Act as a key contact for internal stakeholders, customers and business partners.
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Monitor KPIs, service levels and operational performance.
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Prepare reports, dashboards and business analyses to support decision-making.
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Ensure accurate customer and commercial data management through CRM and ERP systems.
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Identify opportunities to improve processes, workflows and customer satisfaction.
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Collaborate with different departments, including Sales, Finance and Operations.
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Handle complex customer-related issues and support the team in finding effective solutions.
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Contribute to cross-functional projects and continuous improvement initiatives.
Profiel
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You have at least 5 years of relevant experience in business operations, commercial operations, customer service management or a similar position.
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You have proven people management experience and know how to motivate, coach and develop a team.
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You have experience with project coordination, process improvement and stakeholder management.
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You understand commercial processes, contract management and operational workflows.
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You have strong analytical skills and are comfortable working with KPIs, reports and business data.
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Experience with Salesforce and an ERP system is required.
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You are proficient in Microsoft Office, particularly Excel.
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You are proactive, structured, results-driven and capable of managing multiple priorities.
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You have excellent communication and interpersonal skills and build strong professional relationships.
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You combine a customer-oriented mindset with commercial awareness and critical thinking.
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You are fluent in English and have a good knowledge of Dutch or French. German or Italian is an advantage.
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You demonstrate strong business understanding and analytical capabilities. A relevant degree or equivalent professional experience is an advantage.
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You are willing to travel internationally on an occasional basis.
Professionele vaardigheden
- Een team coördineren
- Klantenrelaties opvolgen
- De toepassing van procedures controleren
- Verbetertrajecten voorstellen
- Een strategie voor klantenrelaties bepalen
Persoonlijke vaardigheden
- Coachen
- Resultaatgerichtheid
- Stressbestendigheid
- Klantgerichtheid
- Communiceren
- Commercieel inzicht
- Plannen en organiseren
- Verantwoordelijkheid
- Samenwerken
Aanbod
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A challenging position within an international working environment.
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A varied role combining people management, business operations and commercial coordination.
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The opportunity to work closely with management and international stakeholders.
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An attractive benefits package including:
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Insurance benefits.
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Meal vouchers and eco vouchers.
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Mobile phone.
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Monthly remote working allowance.
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Opportunities for professional development.
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Occasional international travel.
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A workplace located in the Zaventem region.
Plaats tewerkstelling
Miraclon Belgium EXCELSIORLAAN 32-34 1930 ZAVENTEM
Hoe solliciteren?
Contactpersoon
Mevr. Shauny Dekimpe
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VDAB-vacaturenummer: 74947399
VDAB-beroep: Verantwoordelijke klantendienst
Online sinds: 29-10-2026
Deze functie staat open voor iedereen, ongeacht leeftijd of gender.
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