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IT Helpdesk
Contract
- Vaste job
- Voltijds
- Dagwerk
- Startdatum: zo spoedig mogelijk starten
- Contract van onbepaalde duur
Talenkennis
- Nederlands (Zeer goed)
- Frans (Zeer goed)
Vereiste studies
- Geen specifieke studievereisten
Werkervaring
- Ervaring: niet van belang
Functieomschrijving
Our client is a well-established international organization operating within a complex retail and logistics environment. Technology plays a central role in supporting business operations, and the company is investing in delivering a high-quality IT support experience to its internal users.
The position is based in the Dilbeek area.
Jobomschrijving
As an IT Service Desk Support Specialist, your responsibilities will include:
- Acting as the first point of contact for IT incidents and service requests.
- Logging, categorizing, prioritizing, and managing tickets through the ITSM platform.
- Performing first-line troubleshooting and resolving technical issues whenever possible.
- Supporting end-user devices, including laptops, desktops, printers, scanners, mobile devices, and standard business applications.
- Assisting users with Microsoft 365 tools, Windows environments, user account administration, and connectivity issues.
- Managing and monitoring tickets through to resolution while ensuring a high level of customer satisfaction.
- Escalating incidents to second-line support teams, external providers, or specialist teams when required.
- Following up on escalated incidents and ensuring timely resolution.
- Documenting solutions, workarounds, and recurring incidents to enrich the knowledge base.
- Collaborating with IT colleagues to improve processes, service quality, and operational efficiency.
Profiel
The ideal candidate will possess:
- Professional proficiency in French and Dutch, both written and spoken.
- A working knowledge of English for internal communication.
- Previous experience in IT support, service desk, helpdesk, or end-user support functions.
- Exposure to several of the following technologies:
- Microsoft 365 (Outlook, Teams, Word, Excel)
- Windows environments and first-level troubleshooting
- Active Directory and user administration
- Networking and connectivity fundamentals
- End-user hardware and peripherals
- Mobile device support
- Strong customer service and communication skills.
- Excellent organizational skills with a structured approach to ticket management.
- Analytical problem-solving capabilities and the ability to prioritize effectively.
- A collaborative mindset and willingness to contribute to continuous improvement initiatives.
- Curiosity, adaptability, and a genuine desire to develop technical skills further.
Professionele vaardigheden
- Een diagnose stellen van een storing
- Gebruikers ondersteunen vanop afstand
- Toestellen of systemen configureren
- Technische ondersteuning verlenen
- Vakdocumentatie bijwerken
Aanbod
- The opportunity to join a stable and growing organization with a strong reliance on technology.
- Exposure to a broad IT ecosystem and diverse technical challenges.
- A collaborative team environment focused on knowledge sharing and continuous learning.
- Regular working hours from Monday to Friday.
- Competitive salary package and benefits aligned with market standards.
- Long-term career development opportunities within an established business.
Jobat
Sociale media
Plaats tewerkstelling
1700 DILBEEK
Hoe solliciteren?
Referentienummer
Vermeld referentienummer: 15438485
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VDAB-vacaturenummer: 74960117
VDAB-beroep: Support medewerker ICT
Online sinds: 31-10-2026
Deze functie staat open voor iedereen, ongeacht leeftijd of gender.
Een partner van VDAB heeft deze vacature ingegeven. De informatie werd niet nagekeken en gecontroleerd door VDAB. VDAB is niet aansprakelijk voor de inhoud van deze vacature, en de eventuele inbreuken op de geldende wetgeving.