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Customer support analyst

Asap.be in RUMST
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Online sinds 27 mei. 2026
Key responsibilities:. Responsible for assigned customer accounts and backup for the entire order life cycle (from new customer set up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline Act as the single point of contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process Maintain accurate records of all internal and external interactions in the appropriate database/system Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation Prepare and distribute standard and customized internal and customer reports Understand Customer Order Management policies, procedures and metrics Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization Participate in/lead process improvement projects.