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Expert Unified Communications - Zaventem

DSTNY in
time Online sinds 16 februari 2024 - Vaste jobs

DSTNY Group is at the forefront of innovation, and our Engineering BE team plays a pivotal role in driving technological excellence. As a Unified Communications Expert, you'll be an integral part of our dynamic team, contributing to the growth and transformation of DSTNY Belgium services.If you're a proactive and tech-savvy individual with a background in Telecom and expertise in Unified Communications, we want you to join us on this exciting journey.

Responsibilities:

  • Incident Management: Scope and prioritize incidents from various teams/departments, applying your technical acumen to resolve issues promptly.Clearly define next steps and ensure necessary actions are taken.
  • Knowledge Enhancement: Update and maintain our knowledgebase, sharing insights and expertise to empower the team and reduce the number of incidents.
  • Collaboration: Work closely with product owners, development teams, and operators to prioritize bug fixes and improve the overall release management process.
  • Technical Support: Provide guidance to QA, Operations, and other teams to support tandem platform interoperability.
  • Training: Conduct training sessions for DSTNY teams, enhancing their technological proficiency to minimize ticket escalation.
  • Vendor Engagement: Foster relationships with vendors, contributing to architecture development and addressing escalated production issues.
  • Process Improvement: Identify and contribute to process improvements within the Engineering BE team, ensuring efficiency and excellence.
  • Collaboration with Product Management: Work closely with the commercial product manager to align technical strategies with business goals.

Proposal Coordinator

SGS GROUP BELGIUM in MECHELEN
time Online sinds 3 mei 2024 - Vaste jobs

The main responsibility of the Proposal Coordinator is following up on the creation of budget quotations for our clients in response to Request for Proposals (RFP) and Change in Scope (CIS) requests.As Proposal Coordinator you bring together different operational teams to collect and process all necessary input for the development of your budget proposals while respecting deadlines and combining multiple simultaneous projects.By complying with our internal standards, you ensure we deliver polished and accurate documents to our clients.This is a detail-driven role and as such any successful candidate will bring a seasoned eye for detail and commitment to compliance with SGS Clinical Research processes and guidelines for budget development.

You will be part of a small but tight-knit team as part of a diverse organization in a fascinating industry.

Your responsibilities

  • You act as the lead for assigned budget requests, in response to RFP and CIS requests.
  • You identify the internal or external client's requirements and you interact with business development and the operational teams to obtain input for your budgets.
  • You set up budgets (ballparks, detailed budgets, client-specific bid grids) for our various clinical conduct services, including our early phase clinical sites, biometrics activities and clinical operations.
  • You take care of all necessary administrative proceedings.
  • You establish and adhere to timelines for completion of deliverables in cooperation with the sales team and/or the operational teams.
  • You ensure clear and open communication towards upper management, the sales team and the applicable operational team members (and occasionally our clients).
  • You review, verify, and evaluate cost estimates to ensure agreement with written information, client specifications and internal assumptions.
  • You conduct quality control measures to ensure the final budget meets the company and departmental standards.
  • You interact with the other Proposal Development team members to ensure alignment on processes, transfer and sharing of expertise and knowledge, and to develop the department's improvement projects.