341 jobs voor customer support engineer gevonden


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Technical Support Representative - Duitstalig

time Online sinds 16 april 2024 - Vaste jobs
In this position, you will get to:

Provide technical support for Thermal products via phone, e-mail and Online Chat for Customers, Field Sales and Customer Service.

Assist to develop new opportunities and interact with customers primarily to increase sales of an organization's products and/or services.

Process external and internal customer questions by telephone, virtual meetings and in writing concerning technical queries, quotes, in an efficient and timely manner.

Process and maintain quotes within the ERP/Salesforce operating system.

Assist Customer service team in reviewing customer complaints related to technical matters, addressing customer and escalating if needed.

Assist Marketing department in technical trainings and marketing literature proofreading.

Provide in-depth technical support for professional customers (Planners, Architects, Consultants, Installers, Contractors, Specialized Distributors and Representatives).

Provide Pre-Design and Design deliverables, coordinate the work of other departments if this work was delegated to another executor.

Manage and create quotes for configured and other MTO products.

Provide support for troubleshooting installation issues & start-up assistance by telephone, virtual digital meeting and in writing.

You are fluent in German (written and spoken) and have a good knowledge English


We¿re looking for people who put their innovation to work to advance our success ¿ and their own.Join

an organization that ensures a more secure world through connecting and protecting our customers

with inventive electrical solutions.

Technical Project Engineer

time Online sinds 3 april 2024 - Vaste jobs

What can I do to help our customers be more successful with our product?

That is the mission of our new Technical Project Engineer!

Bloo.Loc is a young High Tech company with headquarters in Hasselt and R&D office in

Leuven, Belgium.We offer smart services based on indoor positioning.Our products

have applications in Logistics, Industry and Smart buildings with customers across the


Your tasks and responsibilities

  • Assist outside sales team in executing and achieving their territory and market business plans.
  • Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc.
  • Prepare basic take-offs based on plan review and specifications; develop maps and accurate bill of materials.
  • Commercial processes for quotation, receipt of order, order entry, shipment and delivery of order, and resolution of return requests and quality issues.
  • Extensive interaction with customers, partners and team via phone and email.
  • Travel as needed with outside Sales Team to support presentation and trade show activities.
  • Maintain expert level of product knowledge and application.
  • Listen, understand and convey customer requirements.
  • Travel to project sites to perform start-up, integration, and training services.
  • Resolve customer issues or difficulties in a manner that is consistent with the company mission, values and financial objectives.
  • Maintain professional business relationships with target or assigned accounts.
  • Provide status of ongoing projects and future projects.
  • Identify and communicate customer's needs and sales opportunities to help future growth.