746 jobs voor customer support manager gevonden

As a Customer Success Manager, you play a key role in ensuring our clients receive the best possible support and service.You will be the bridge between customers and internal teams, making sure every request is handled efficiently while building long-term relationships.

Client Details

Our client is an international company active in the pharmaceutical sector.

Description

As a Customer Success Manager, you play a key role in ensuring our clients receive the best possible support and service.You will be the bridge between customers and internal teams, making sure every request is handled efficiently while building long-term relationships.

Tasks:

• Act as the main point of contact for customers, ensuring top-notch service and quick issue resolution
• Guide clients through the onboarding process and ensure they maximize the value of our products/services
• Work closely with internal teams (sales, logistics, and technical support) to streamline customer requests
• Analyze customer needs and proactively suggest solutions to improve their experience
• Use SAP to track orders, manage customer data, and optimize processes
• Handle unexpected challenges with a hands-on and flexible approach

We are seeking a dedicated Support Coordinator for our Customer Service Department who can handle a fast-paced environment while ensuring excellent service and support to our clients.

Client Details

This organisation is a leading player in the FMCG sector, employing over 5000 people globally.They are well-established, operating in over 50 countries, and have a significant presence in Brussels where this role is based.They are renowned for their commitment to quality and excellence in customer service.

Description

• Provide top-notch customer service by effectively managing customer inquiries and complaints.
• Coordinate with team members to ensure smooth operations and optimal performance.
• Track and report on customer interactions to identify areas for improvement.
• Maintain a high level of product knowledge to provide accurate information to customers.
• Manage customer accounts efficiently, ensuring that all information is accurate and up to date.
• Work closely with other departments to resolve customer issues promptly.
• Participate in team meetings to discuss strategies for enhancing customer satisfaction.
• Adhere to company policies and procedures while performing daily tasks.

Are you an IT professional with a passion for broadcast technology?Do you excel in troubleshooting, customer support, and technical problem-solving?Join us!

Role

As a System Engineer, you will provide technical support and expertise for a wide range of IT-based broadcast systems, including core video servers, user interfaces, and media contribution platforms.This customer-facing role requires strong troubleshooting skills, collaboration with internal teams, and a commitment to delivering top-tier support.

Key Responsibilities

• Provide technical support via email and phone for customers, project engineers, and internal teams.
• Troubleshoot and diagnose system issues, offering solutions and workarounds.
• Manage customer expectations regarding response times and issue resolution.
• Collaborate with the Tier-3 support team to resolve complex technical challenges.
• Offer product feedback to improve system reliability and enhance user experience.
• Assist the project engineering team during field deployments and installations.
• Develop and maintain technical documentation to enhance support processes.

• Provide administrative support, managing documents and tracking global support tasks.

   

• Customer Service and Sales support role for the German speaking countries
• Function is Brussels based

Client Details

My client is a Belgian company active in the Fashion Industry.

They have grown exponentially over the years and they stand for strong people and planet values.

Today they are looking for a Customer Service & Sales Support for the German markets.

Description

As Customer Service & Sales Support you will have following responsibilities:

• You are the SPOC for the clients of the DACH region (Germany, Austria, Switzerland)
• You collaborate with a team of 3 people dedicated on that region (but the overall team is bigger)
• You manage orders from A to Z (classical Order To Cash role)
• You handle client requests, demands and complaints
• You follow up with sales, logistics and finance teams internally during the entire process
• You handle adhoc sales and sales support projects

Ensure order processing and tracking, manage logistics documentation, and provide high quality customer service.You will play a key role in ensuring smooth operations and customer satisfaction.

You handle adhoc sales and sales support projects.You handle client requests, demands and complaints.You follow up with sales, logistics and finance teams internally during the entire process.

Guide clients through the onboarding process and ensure they maximize the value of our products/services.Work closely with internal teams (sales, logistics, and technical support) to streamline customer requests.

.Je ondersteunt het Customer Support team, Service Technicians, servicepartners en alle andere stakeholders..

Inform customers in import rules & regulations, shipment terms, modes of transport, payments, customs and related documentation, etc;.Support sales with customer forecasts.

Solliciteer dan nu met referentie 1877446!JobomschrijvingVoor een klant actief in de voedingssector zijn we op zoek naar een enthousiaste customer service support in Westvleteren.Ben je productief, analytisch en georganiseerd?

We are a leading provider of renewable solutions in packaging, biomaterials and wooden constructions on global markets.Our aim is to replace fossil based materials by innovating and developing new products and services based on wood and other renewable materials.

We are looking for a new colleague Customer Service Specialist in Ghent.

As a Customer Service Specialist you provide exceptional support and assistance to customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.You are
responsible for effectively communicating with customers, maintaining product knowledge, and delivering timely and accurate information or solutions to meet customer needs.

Main Responsibilities and tasks:

* Daily communication with customers, sales managers, logistics, mill production planning
and supply chain coordination teams about order related matters
* Receiving, processing and confirming orders
* Planning customer deliveries and follow-up of stocks, proactive offering of available stock
materials to customers
* Monitoring customer sales plan, quota, orderbook and acting when needed
* Pipeline order management
* Reporting on demand for customer related information
* Being first-line support for sustainability related topics
* Participating in the development work related to own responsibility area
* Support in knowledge sharing among the different customer service teams

Solliciteer nu!.Dit zijn je taken als Customer Support Medewerker in Brussel:.Je volgt de interne en externe communicatie over de systemen op..Je bent verantwoordelijk voor het abonnementenbeheer.

Robert Half is op zoek naar een Customer Support Specialist (M/V/X) binnen een innovatief Belgisch bedrijf en een grote speler in de HR-softwaremarkt.

Het gaat over een interim opdracht met zicht op een vast contract.

Verantwoordelijkheden voor deze functie als Customer Support Specialist (M/V/X):

• Eerste aanspreekpunt voor gebruikersvragen en -verzoeken met betrekking tot de HR software.
• Snel en kwalitatief registreren en analyseren van klantenaanvragen met behulp van een ticketsysteem.
• Direct oplossen van eenvoudige vragen door advies of systeemaanpassingen.Doorverwijzen van complexere aanvragen naar gespecialiseerde collega's.
• Samenwerken binnen een teamwork gericht team.

We are a leading provider of renewable solutions in packaging, biomaterials and wooden constructions on global markets.Our aim is to replace fossil based materials by innovating and developing new products and services based on wood and other renewable materials.

We are looking for a new colleague Customer Service Specialist in Ghent.

As a Customer Service Specialist you provide exceptional support and assistance to customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.You are
responsible for effectively communicating with customers, maintaining product knowledge, and delivering timely and accurate information or solutions to meet customer needs.

Main Responsibilities and tasks:

* Daily communication with customers, sales managers, logistics, mill production planning
and supply chain coordination teams about order related matters
* Receiving, processing and confirming orders
* Planning customer deliveries and follow-up of stocks, proactive offering of available stock
materials to customers
* Monitoring customer sales plan, quota, orderbook and acting when needed
* Pipeline order management
* Reporting on demand for customer related information
* Being first-line support for sustainability related topics
* Participating in the development work related to own responsibility area
* Support in knowledge sharing among the different customer service teams

Take responsibility for ensuring that all risks that may impact GDP activities or customer product are risk assessed..Support operations on recalled, returned, quarantined, rejected, or falsified products as per customer instructions..

Jouw takenpakket als Customer Support Representative:* Order to cash: Beheren van het volledige orderproces, van orderinvoer tot facturatie en opvolging* Klantensupport: Beantwoorden van technische vragen via telefoon en e mail en het bieden van oplossingen.* Technisch advies: Klanten adviseren over de installatie, configuratie en optimalisatie van automatiseringsproducten.* Probleemoplossing: Diagnoses stellen en technische problemen analyseren en oplossen.* Samenwerking: Nauw samenwerken met interne teams zoals sales, logistiek en R&D om klantgerichte oplossingen te bieden.* Documentatie: Opstellen en up to date houden van handleidingen en technische richtlijnen.* Feedback: Klantenfeedback verzamelen en doorgeven aan de productontwikkeling.

.Be the face and voice of oiur company, ensuring exceptional customer experiences by maintaining accurate customer data in our operating system..

Who are you in our On IT!Story?  

 

You are the indispensable link in supporting our customers' IT infrastructure.From analyzing malfunctions to proactively solving recurring problems: your efforts ensure that our customers can focus on their core business.You work both remotely and on-site at customers in the region of Limburg.

Key Responsibilities:

• User Support
  • Provide support for hardware and software related problems through:
• System and device management
  • Install, configure and maintain IT systems and mobile devices.
  • Perform technical interventions, performance analysis and security checks to ensure optimal operation.
• Technical troubleshooting
  • Identify and analyze technical problems and potential threats.
  • Proactively develop and propose solutions to prevent future complications.
• Incident Management
  • Record and follow up incidents according to agreed Service Level Agreements (SLAs).
  • Ensure accurate and comprehensive documentation of incidents and actions.
• Process optimization
  • Contribute to the optimization of internal processes, with a focus on efficient system management and high quality customer support.
• Contract Management
  • Proactively manage customer contracts, including monitoring compliance and customer satisfaction.

  • Identify opportunities to further improve customer relationships and contractual agreements.

     

About this job

Spreek je vlot Nederlands, Frans, Engels en Duits? Heb je al een eerste ervaring binnen customer support?

Dan is deze vacature iets voor jou.

Jouw verantwoordelijkheden

Voor een klant regio Kortrijk zijn wij op zoek naar een customer support medewerker.

Binnen deze functie zal je verantwoordelijk zijn voor:

• De efficiënte verwerking van orders.
• Tijdige opvolging van bestellingen.
• Problemen van klanten oplossen en eventuele alternatieven voorstellen.
• Het voorzien van tijdige leveringen in samenwerking met de logistieke afdeling.
• Het bouwen van sterke relaties met klanten.
• Promoten van nieuwe producten.
• Voorbereiding van offertes.
• Opvolgen van verkoopovereenkomsten.
• Begeleiden van klanten bij het gebruik van de selfservice.

Voor onze klant te Wemmel, zijn we opzoek naar een Customer Support Service...Als Customer Support Service zal je instaan voor; . Opvolgen van bestaande service en onderhoudscontracten.Je stelt offertes op voor de verlenging van contracten.

Dan is deze job als Customer Support Officer in Zonhoven jouw ding!Solliciteer nu!.

Vilvoorde | Customer Care Automotive | NL/FR/EN | Familiale sfeerOver de organisatieJe komt terecht in een heel dynamische omgeving waar een bruisende sfeer heerst.Teamwork staat hoog in het vaandel en er worden regelmatig teambuildingsactiviteiten georganiseerd om de band goed te versterken.Een "iedereen kent iedereen" mentaliteit zorgt voor een warme en inclusieve werkomgeving.

Deze afdeling bestaat uit verschillende taken, waaronder Customer Service..Als.

.Our multilingual advisors support customers across Europe, managing breakdowns and ensuring peace of mind..With creativity, teamwork, and collaboration, we tackle challenges to deliver excellent support.

. Daily communication with customers, sales managers, logistics, mill production planning.

Collaborate with stakeholders to ensure solutions support business objectives..Implementation & Configuration:. Setup onboarding & offboarding processes for customers:..

Dan ben jij wellicht de Sales Support Administrator die wij zoeken!Jouw takenpakket als Sales Support Administrator:In deze rol ben je het aanspreekpunt voor klanten en distributeurs binnen jouw regio.Je zorgt voor een vlot en efficiënt order to cash proces en een excellente klantenservice.* Je zorgt voor de follow up gedurende het volledige order to cash proces en bent in contact met verschillende stakeholders (productie, magazijn, marketing, …) om de picking, het transport, de facturatie en de service naverkoop in goede banen te leiden* Je werkt in tandem met de commerciële managers van je regio (Benelux of Export) en bent de spil tussen de organisatie en de klant.

Frequent interaction with product and platform development engineers and scientists, as well as Marketing managers for technical support in developing sales tools .Experience required with:.