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Operations officer - International bank - German Speaking

PAGE PERSONNEL in GENT
time Online sinds 3 januari 2024 - Vaste jobs

Your role involves monitoring and maintaining the German deposit platform, overseeing the call center, and addressing customer issues.

Bedrijfsomschrijving

Our client:

Page Personnel is currently working with an international bank with one of their offices located in Ghent.This bank is offering a lot of flexibility meaning that have a very advantageous home working policy.Moreover, they have a pleasant workplace culture and team-minded employees.

Omschrijving

Operations officer - international bank.German speaking - your role:

Your role involves monitoring and maintaining the German deposit platform, overseeing the call center, and addressing customer issues.

  • Financial Oversight: Conduct vigilant monitoring of financial transactions, ensuring the smooth movement of funds in and out of customer accounts.

  • Issue Resolution: Address and resolve any challenges or discrepancies that arise during money transfers within the SEPA system.

  • Compliance and Risk Management: Implement stringent measures to prevent and detect potential financial irregularities, including activities related to money laundering.

  • Operational System Support: Provide essential support in the efficient operation of the computer system, including monitoring its performance, managing service requests, and conducting supplier evaluations.

  • Call Center Supervision: Oversee call center activities, including call monitoring, task management, and continuous improvement initiatives to enhance customer service quality.