96 jobs voor it technical coordinator gevonden


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IT Helpdesk Assistant

time Online sinds 10 april 2024 - Vaste jobs

Robert Half is currently recruiting an IT Helpdesk Assistant for a company located in the Brussels region.

Our client is an international not-for-profit organisation founded over 20 years ago.

As an IT Helpdesk Assistant you are providing support and technical aid to team members while assisting the IT Developer & Network Coordinator and the IT department across various tasks.

Primary Responsibilities:

  • Act as the initial point of contact to address queries via IT tickets, chat, email, phone, or in-person interactions.
  • Diagnose, investigate, and resolve hardware and software issues.
  • Escalate unresolved problems to appropriate resources if unable to resolve independently.
  • Perform routine maintenance tasks such as system updates, patches, and backups.
  • Monitor system performance and promptly address alerts or emerging issues.
  • Manage user accounts, permissions, and access control.
  • Configure and deploy new devices for users.
  • Troubleshoot hardware problems and coordinate necessary repairs or replacements.
  • Initiate contact with IT suppliers, comparing prices and ordering new equipment as required.
  • Maintain an inventory of hardware assets.
  • Prepare user workstations, ensuring proper setup including computers, monitors, keyboards, docking stations, and cable management.
  • Document troubleshooting steps and solutions for common issues.
  • Provide IT induction training for new employees.
  • Conduct training sessions and workshops for users on IT tools, applications, and best practices.
  • Assist with IT projects such as software upgrades, hardware migrations, and system integrations.
  • Offer technical support throughout project planning, execution, and testing phases

IT Quality System Coordinator

time Online sinds 6 april 2024 - Vaste jobs

The main task of the Quality System Coordinator (QSC) is to create and maintain IT quality documents and also manage and/or perform the planning, implementation, closing and follow-up of IT projects.

The QSC works in close collaboration with representatives of the assigned functional area(s), expert colleagues, and with the Quality Compliance Managers to meet the applicable quality standards (Gx.P/ISO).

Your challenges and responsibilities:

  • Create and maintain IT Quality Documents (procedures & forms) for the IT department.
  • Guide the IT team through the requirements of the quality systems, and act as the first IT point of contact for any kind of support regarding quality.
  • Support audits (both internal and client audits) and manage deviations (CAPA process)
  • Initiate and follow up on periodic review of IT quality processes, documents, and ensure their revision when needed.
  • Evaluate on an ongoing basis that IT processes are effective, efficient, and consistently used throughout the IT team and in alignment with IT corporate guidelines.
  • Initiate process improvements / efficiencies where needed and possible.
  • Ensure, in collaboration with the functional area representatives, that training of employees on IT procedures is completed within the agreed timelines and that CVs and function descriptions are updated as required per SOP for each IT employees.
  • Create detailed project planning, update the project planning when required, establish and follow the budget and make sure progress is made.
  • Organize and lead project meetings and ensure timely communication to all concerned parties
  • Work in close collaboration with validation teams (computerized systems implementation), review and approve validation files as Technical Responsible.