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Customer Service Representative

Synergie Bornem in RUMST
Vaste jobs
Online sinds 10 apr. 2026
Your tasks and responsibilities as a Customer Service Representative:. Responsible for assigned customer accounts and backup for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process Maintain accurate records of all internal and external interactions in the appropriate database/system Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation Prepare and distribute standard and customized internal and customer reports Understand Customer Order Management policies, procedures and metrics Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization Participate in/lead process improvement projects

Freelance Business Process Lead

MICHAEL PAGE INTERNATIONAL (BELGIUM) in
Vaste jobs
Online sinds 29 apr. 2026
Our client is rebuilding its B2B digital infrastructure from the ground up. This project will replace our legacy webstore with a modern Adobe Commerce platform, supported by a custom middleware layer and deep integrations with Sage ERP, Akeneo PIM, Salesforce CRM, and our warehouse management systems - across 8 European markets. Jobomschrijving- Author Product Descriptions and functional specifications for all programme deliverables, ensuring each sprintoutput is documented, validated, and traceable to business requirements.- Lead business process analysis across the full Order-to-Cash cycle: ordering, pricing, credit management,catalogue, returns, invoicing, and discount management - for all 8 EU markets.- Identify and document gaps between current ERP workflows and the target platform; collaborate with the ERPteam to define and agree system configuration requirements.- Plan and lead User Acceptance Testing (UAT) for each sprint; act as the primary UAT sign-off authority incollaboration with the Delivery Manager/Product Owner.- Facilitate focused, decision-oriented workshops with business stakeholders across commercial, logistics, finance,and customer service functions.- Design and communicate business change requirements to operational teams in Belgium, Germany, France, Spain,Italy, Poland, and Hungary ahead of each market go-live.- Validate platform configuration against documented business requirements and maintain an up-to-date processchange log throughout the programme.- Support the Delivery Manager/Product Owner with backlog refinement, ensuring user stories accurately reflect process requirements and acceptance criteria are clearly defined.