We are looking for a proactive Monitoring Analyst with a keen interest in technology to join our team!
Your role will be critical in monitoring the systems and infrastructure at our customer site in Haren, working for a leader in the aviation sector.
In this position, you will be the 1st line of support to monitor the behavior of critical-business systems and services, and responsible to take initial actions to diagnose, analyze, and restore systems/services.You will be working closely with other operational and network technical teams.Therefore teamwork, ability to work proactively and self-learning skills are essential for the role.
Key Responsibilities - Proactively monitor systems and infrastructure in scope (from network and infrastructure components, voice communication systems to mission critical systems).
- Managing alerts raised by monitoring systems according to internal procedures.
- Apply procedures to restore systems and services and take part in planned and unplanned interventions.
- Provide first line support to internal and external customers via phone, email and walk-in.
- Report, document and follow up incidents/tasks in the appropriate tools.
- Perform scheduled health checks of IT components, scheduled contingency tests and disaster recovery exercises.
- Review technical documentation and contribute to the on-going improvement of the working procedures.
- Work autonomously in shifts in a 24*7 environment (shift rotation, on call, etc)