76 jobs voor technical customer support gevonden

Diegem | Technical Customer Support| Nederlands & Frans | Technische sector | Vast contract. Onze klant is een internationaal bedrijf met een kleine vestiging in Diegem waar een familiale sfeer heerst.

Als technical customer support medewerker in Zaventem krijg je een veelzijdige rol voorgeschoteld, waarin technische uitdagingen samenkomen met het beheren van administratieve taken:Beheren van de leads/cases in het CRM systeem (opportuniteiten, quotes, project partijen,.). Je staat in voor het opmaken en verwerken van quotes waarbij je deze voorziet van alle info en inbrengt in het CRM systeem.

Voor onze klant, een innovatieve speler binnen slimme woon en gebouwtechnologie, zoeken wij een Technical Customer Support Officer. In deze rol ben jij het eerste aanspreekpunt voor technische vragen rond slimme installaties en ondersteun je klanten en installateurs bij de selectie, installatie en het gebruik van geavanceerde oplossingen.

Als technical customer support medewerker in Zaventem krijg je een veelzijdige rol voorgeschoteld, waarin technische uitdagingen samenkomen met het beheren van administratieve taken:Beheren van de leads/cases in het CRM systeem (opportuniteiten, quotes, project partijen,.). Je staat in voor het opmaken en verwerken van quotes waarbij je deze voorziet van alle info en inbrengt in het CRM systeem.

Jobomschrijving. Onze klant ontwikkelt en levert elektrische en digitale oplossingen voor woningen, kantoren en industriële omgevingen, zoals schakelmateriaal, energieverdeling, datanetwerken en smart home technologie.

Onze klant ontwikkelt en levert elektrische en digitale oplossingen voor woningen, kantoren en industriële omgevingen, zoals schakelmateriaal, energieverdeling, datanetwerken en smart‑home‑technologie. De activiteiten focussen op het verbeteren en verduurzamen van gebouwinfrastructuren met innovatieve en gebruiksvriendelijke systemen Jouw verantwoordelijkheden. Beantwoorden van 2nd line technische klantvragen over Legrand‑producten, met focus op smart home oplossingen, via telefoon en e‑mail Opstellen, uitwerken en opvolgen van klantoffertes met behulp van de Legrand Tools Actief beheren van klantinformatie, offertes en projecten in het CRM‑systeem, inclusief administratieve opvolging Registreren en loggen van technische issues om processen en efficiëntie te verbeteren Bijdragen aan het vergroten van de productkennis en autonomie van klanten Ondersteunen bij het optimaliseren van interne processen en bijdragen aan hogere klanttevredenheid Rapporteren aan de Sales Solutions Manager binnen het Operations‑departement Kansen om je te specialiseren in specifieke Legrand‑oplossingen en uit te groeien tot een interne referentiepersoon

Support successful customer mission outcomes by owning complex technical support and system level integration activities for Simera Sense products, while contributing to the development of a scalable and effective Systems & Mission Support capability Responsibilities:. · Enhance customer satisfaction and retention by resolving technical issues efficiently, reducing repeat problems and support costs, and minimising escalations through strong first‑time resolution · Serve as the primary technical interface for customers, confidently leading complex integration and performance discussions, guiding correct implementation, proactively identifying risks, and owning resolution of high impact technical issues while communicating effectively across diverse technical audiences · Diagnose and resolve cross‑system issues, interpret performance data into actionable insights, and build a deep understanding of Simera product behaviour in real‑world mission environments · Take ownership of technically complex or ambiguous problems, driving them through to resolution even when system level behaviour is not fully understood · Independently manage high‑impact technical issues, escalating with clear analysis when necessary, while owning technical direction and coordinating stakeholders to ensure structured resolution and anomaly investigation · Collaborate closely with engineering, production, and commercial teams to clearly communicate customer challenges and align customer needs with internal capabilities to support effective issue resolution · Improve customer support effectiveness by strengthening support, escalation, and knowledge‑management processes while documenting solutions, lessons learned, and recurring issues to build robust internal documentation and support materials · Provide technical leadership within the team by mentoring junior members, guiding problem solving approaches, and strengthening shared ownership of customer support activities · Embed continuous improvement by capturing and sharing real‑world customer feedback with engineering and product teams to enhance product robustness and deliver better customer outcomes.

Provide technical expertise and training to internal stakeholders Technical & Application Support:Deliver on site and remote technical support (machine trials, testing, troubleshooting). Support customers during industrial trials and start ups.

Support customers with business related and financial requests such as inheritance management, portfolio transfers, and investment related inquiries. Understand client needs and provide professional, solution oriented assistance.

As a 1st Line Customer Support Agent, you are the first point of contact for customers, handling inquiries via phone and/or ticketing system. You will provide technical support and customer service for users in transportation products and services.

Ensure high service quality, customer satisfaction, and effective use of CRM and reporting tools. Provide technical leadership to support training, product launches, seminars, and customer engagement activities.

As a 1st Line Customer Support Agent, you are the first point of contact for customers, handling inquiries via phone and/or ticketing system. You will provide technical support and customer service for users in transportation products and services Your primary goal is to deliver accurate and timely support to customers, aiming to resolve issues efficiently or escalate them when necessary.

Ondersteunen van commerciële teams bij technische vragen en projecten. Signaleren van commerciële opportuniteiten (upsell & cross sell). Taakomschrijving. Bieden van technische ondersteuning bij complexe klantvragen.

Provide. remote technical support for PV systems via phone, online platforms, and remote tools Troubleshoot.

Provide post deployment support, monitoring, and continuous optimization. Develop technical documentation, staging procedures, and best practices.

Manage and configure Microsoft environments, including Microsoft 365, Intune, Active Directory, and related tools. Identify potential technical issues early and implement preventive measures to minimize downtime.

What you will do. Join our multidisciplinary foundry support team, the crucial interface between cutting edge chip foundries and our valued customers.

Translate customer requests into fit for purpose AI solution architectures aligned with customer needs. Pilot prototypes in production processes to demonstrate their value.

Begeleiden van software installaties en updates, inclusief drivers en configuraties. Remote support verlenen bij technische issues.

Provide Level 1 and Level 2 support for end user environments (Windows, M365, IT equipment). Install, configure, maintain, and troubleshoot laptops, desktops, and peripherals.

In addition, weekly consultations and monthly reporting will be required. Building and expanding a proactive and sustainable network of customers, prospects, partners (suppliers, machine builders,).

You will travel globally to visit customers, support application discussions on‑site, troubleshoot challenges, and demonstrate what technology can deliver. You will act as a trusted technical partner who understands both the customer's process environment and technology stack

Our client is a leading international professional services organization known for its high standards, fast paced environment, and strong commitment to internal service excellence. With a European footprint, the company relies on well structured IT teams collaborating across multiple offices.

In deze rol bied je remote technische ondersteuning aan klanten. Je analyseert problemen, begeleidt gebruikers stap voor stap en zorgt ervoor dat elke vraag snel en correct wordt opgelost. Daarnaast volg je cases administratief op en werk je nauw samen met collega’s binnen Customer Support en andere afdelingen Jouw verantwoordelijkheden. Technische ondersteuning bieden bij software‑, hardware‑ en connectiviteitsproblemen Vragen beantwoorden via telefoon, e‑mail en remote verbindingen Troubleshooting uitvoeren voor imaging‑ en softwareoplossingen Begeleiden van software‑installaties en updates, inclusief drivers en configuraties Remote support verlenen bij technische issues Klanten adviseren en indien nodig doorverwijzen naar gespecialiseerde productexperten Supportcases registreren en opvolgen in CRM en mailbox Prioriteiten bepalen op basis van urgentie en servicelevels Zorgen voor volledige en correcte documentatie van alle acties Post‑sales opvolging uitvoeren om klanttevredenheid te garanderen Samenwerken met interne teams voor complexe technische vragen Actief deelnemen aan trainingen en regelmatige 1‑op‑1 coachingmomenten Bijdragen aan procesverbeteringen en kennisdeling binnen het team

Acting as a trusted advisor, you’ll collaborate closely with our customers to shape technical roadmaps and architectural blueprints that empower them to thrive in a data driven world With your expertise and forward thinking approach, you’ll bridge the gap between business goals and technical possibilities, ensuring our customers achieve sustainable success in their data strategies Your responsibilities in a nutshell. Collaborating with customers to understand their business goals, data challenges, and technical requirements, ensuring that the solutions you design align with their long term objectives Developing architectural blueprints and technical roadmaps that outline the vision for data platforms, ensuring scalability, reliability, and performance Leading solution implementation, working closely with cross functional teams—including data engineers, analysts, and stakeholders—to bring your designs to life Staying at the forefront of technology, continuously researching and integrating the latest tools, methodologies, and trends to enhance our customers’ data ecosystems Advocating for best practices in data management, governance, and security, ensuring compliance with industry standards and regulations Mentoring and guiding teams in adopting architectural principles, fostering a culture of excellence in data engineering and analytics.

Responsibilities include managing user accounts, and providing end user support to minimize downtime and enhance productivity. We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting.

Monitor and update records in line with evolving requirements and procedures. Collaborate closely with internal stakeholders (Customer Service, Quality, Regulatory, Supply Chain).

Je beantwoordt technische vragen van klanten en denkt actief mee over de beste oplossingen. Je analyseert behoeften en stelt nauwkeurige offertes op in samenwerking met sales.