360 jobs voor delivery manager gevonden

#IT #servicedelivery #servicemanagement..

Als Service Delivery Manager ben je het aanspreekpunt voor de toegewezen klanten en ben je verantwoordelijk voor het onderhouden van een duurzame klantrelatie.Jouw takenpakket bestaat uit een aantal gevarieerde activiteiten: 

Contractuele toezicht houden op de leveranciers inzake outsourcing, maintenance, support, SLA’s,…

Opstellen van het run-budget en waken over de capaciteitsplanning

Het service delivery plan uitwerken met de klant

Binnenkomende verzoeken/incidenten opvolgen in de service ticketing tool

Risico’s inschatten en voorzien van de nodige oplossingen

Fungeren als vertrouwenspersoon van de klant

Maandelijkse rapportage voorzien van incidenten, problemen, change, en release management

.Foster strong interpersonal and team spirit for collaborative delivery..

.Foster strong interpersonal and team spirit for collaborative delivery..

.Work closely with the Warehouse Manager on deliveries, quality control, packing and shipping..

Inform forwarders and shipping companies about deliveries and delivery schedules..Maintain up to date knowledge of purchasing and transport administration related directives, processes & procedures..

De Last Mile & Service delivery Manager zal verantwoordelijk zijn voor het ‘managen’ van het logistiek netwerk en de onderaannemers ( transporteurs).De “Service Delivery & Last Mille Manager” is.

Als Service Delivery Manager zorg jij samen met ons Service Team voor een excellente service aan onze klanten.Enerzijds verzeker je een goede opvolging van onze pro-actieve services (monitoring, patching,) en anderzijds zorg je dat de reactieve ondersteuning via onze servicedesk uitstekend georganiseerd werkt (prioriteiten, escalaties,). 

Je waarborgt de efficiëntie van onze service delivery organisatie en zorgt voor een gestroomlijnde organisatie van onze serviceprocessen.

 

Zo ziet jouw takenpakket eruit:

• Ontwikkelen en implementeren van Service Flows op basis van erkende frameworks zoals ITIL, ter ondersteuning van onze groei en professionalisering
• Toepassen van de juiste procedures voor het beheren van incidenten, changes, capaciteit en escalaties volgens ITIL-principes
• Fungeren als het centrale aanspreekpunt voor service (SPOC), prioriteiten stellen samen met het team om ervoor te zorgen dat klanten de correcte service ontvangen
• Proactief risico’s identificeren, oplossingen voorstellen en richting geven aan de communicatie naar de klant
• Optimalisaties aan de back-end Managed Services platformen afstemmen met de betrokken product specialisten
• Zorgen voor tijdige en accurate rapportage over onze service delivery, zowel intern als extern
• Ondersteunen en ontwikkelen van het team en regelmatig rapporteren aan de Operations Manager
   

Our client is a major European bank with a presence in nearly 60 countries.
Corporate, Investment and private banking.Is looking for an Senior Support Engineer / Service Delivery Management with knowledge and passion for project management. You will join a small team of 3 people and report directly to the Head of IT Production. As an IT Service Delivery Specialist, you will manage IT infrastructure, support end users, and oversee application service operations.This role involves handling projects, managing service provider relationships, ensuring department financials, and providing occasional comprehensive support.

A small team means a varied, all-round job!

Key Responsibilities:

IT Support:

Provide support to SMEs in End Users Computing and IT Service Operations.
Prioritize, dispatch tickets, and escalate complex issues.
Conduct user training sessions to enhance IT literacy.

Governance:

Contribute to IT policies, procedures, and best practices.
Validate metrics for current processes or projects (KPIs, SLAs, SOPs).
Participate in compliance audits and ensure adherence to global guidelines and governance standards.
Act as a governance contact for specific vendors.

Project Management:

Initiate, plan, and execute IT projects to ensure timely delivery and quality standards.
Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
Monitor project progress, manage risks, and implement corrective measures.

Invoicing:

Collaborate with finance and procurement teams to process IT-related invoices.
Provide financial insights to optimize IT budget utilization.

 

Scouting new service providers and negotiating contracts for software development and allied services..Overseeing projects, capturing business leaders requirements, setting delivery priorities, and making schedule adjustments to meet delivery goals..

Oversee inventory management to maintain optimal stock levels, eliminate discrepancies, and ensure accurate inventory control, including verifying availability, organization, cleanliness, performing periodic checks, and restocking supplies..Supervise the receipt, storage, and daily management of product stock in Essen, maintaining high standards of quality control..

Is klantencontact jouw passie?

Heb je zin om deel uit te maken van ons high-tech IT-bedrijf?

Wil je werken in een collegiaal team en genieten van een uitdagende job met autonomie en flexibiliteit?

Lees dan zeker verder en solliciteer NU!

Als Service Delivery Manager ben jij het aanspreekpunt voor de aan jou toegewezen klanten en onderhoud je een duurzame relatie gericht op klanttevredenheid.

Jouw uitdaging:

• Je bent verantwoordelijk voor het contractuele toezicht op de leveranciers.Je hebt een grondig begrip van het Outsourcing, Maintenance & Support Contract en de naleving van de SLA's, en je delegeert taken aan de Service Engineers op basis hiervan.
• Je anticipeert proactief op risico's, fungeert als escalatiepunt en stelt oplossingen voor.
• Je profileert je als een "hands on" en vertrouwde gesprekspartner voor je klanten.
• Als SPOC communiceer je en lever je maandelijkse rapporten over Incident Management, Problem Management, Change Management en Release Management.
• Je speelt een sleutelrol bij het opstellen van het Run-budget en bewaakt de capaciteitsplanning.
• Samen met de klant werk je het Service Delivery Plan uit en rapporteer je hierover periodiek.
• Je volgt de binnenkomende verzoeken/incidenten op in de service ticketing tool.

Drive continuous process improvements through the project lifecycle.Escalate proactively project governance issues that are creating a barrier to project delivery.

Gather and clarify information from different stakeholders (clients, commercial network, compliance & legal,) and define the best possible, innovative solutions .Own and be responsible for the project planning, ensuring timely delivery: planning, communication, follow up, etc.

As a Sales Administrator, you assist the sales team to ensure customer satisfaction.You are the primary contact for logistical inquiries and keep customers informed about the status of their orders.

Client Details

Our client is an internationally renowned company in the logistics and manufacturing sector.

Description

Your daily tasks include:

• Recording orders received from sales representatives and forwarding them to production.
• Organizing the transport of products from our factories in Europe to construction sites.
• Tracking orders and informing customers of delivery dates.
• Handling invoicing after delivery.
• Managing the phone switchboard and directing calls based on requests.
• Working in an ERP environment (M3) and managing stress effectively.
• Collaborating within a team of 2 to 3 people, optimizing task distribution.
• Learning quickly to achieve full autonomy in your tasks.

Your responsibilities include:

• Being the primary interface between the client and our factories in Europe.Proficiency in French, Dutch, and English is required.
• Managing customer orders in the ERP (M3).
• Creating orders, sending confirmations, and handling customer invoicing.
• Organizing transportation.
• Managing delivery timelines and communicating with customers.
• Handling the telephone switchboard.

Als verantwoordelijke voor het delivery center ben je verantwoordelijk voor het coördineren en leiden van het team dat voertuigen uitlevert aan onze klanten.Je zorgt ervoor dat elke klant een luxe-beleving ervaart en dat de dienstverlening van het team consistent van hoge kwaliteit is.

Mijn takenpakket?

• Planning: Je houdt de bezetting nauwlettend in de gaten, garandeert dagelijks voldoende capaciteit en zorgt voor een efficiënte planning om de operationele doelstellingen te behalen;
• Teamleiding: Aansturen, coachen en motiveren van het team van delivery ambassadors;
• Kwaliteitscontrole: Waarborgen van de kwaliteit van de voertuigleveringen en klantbeleving;
• Uitleveringsprocessen: Optimaliseren en coördineren van het uitleveringsproces om efficiëntie en klanttevredenheid te maximaliseren;
• Probleemoplossing: Ondersteunen van het team bij het oplossen van complexe situaties en klantvragen;
• Training en ontwikkeling: Organiseren van trainingen en ontwikkelingsprogramma's voor het team om hun kennis en vaardigheden te verbeteren;
• Klantcontact: Eerste aanspreekpunt voor klanten met betrekking tot klachten en feedback over het uitleveringsproces;
• Rapportage: Opstellen van rapportages over teamprestaties en klanttevredenheid en deze rapporteren aan het management.

Members in your team are the interface between ITS and the Shared Services functions, they develop technology strategies and roadmaps for the global platforms, act as a solution guardian, and ensure technology solution delivery in line with business expectations and industry regulations..You oversee a team who holds system and platform management responsibility, which includes overall strategy, architecture, capability delivery, operational and life cycle management..

.Naast de traditionele ITIL domeinen zoals Incident, Problem en Change Management, Security, Continuity en SLA’s, willen we vooral focussen op de impact van deze processen op de dienstverlening.

NET, Angular, Cobol, Java, Python, Stencil), with whom you will work closely to define the work order and approach.Core job descriptionLevel the software engineering practices in the delivery teams with industry standardsAct as an ambassador for the engineering excellence team and secure a feedback loop from/to the delivery teamsEvangelize the IT mission to achieve a sustainable (robust, secure, performant) application landscapeSet up and animate the community of technical leads to have a helicopter view of major developments in the companyWork closely with technical leads on solution design of high value projectsIdentify gaps in technologic maturity and search for learning opportunitiesWrite documentation on the target software engineering practices and drive adoption in delivery teamsLead engineering transversal initiatives to strengthen the development processes, tools and deliverablesServe as a reference for cloud integrations and patterns on Azure, AWS, AXA Open.PaasRequired technical skills Verifiable expertise as a technical lead in a software delivery contextSuccessful experiences in solution analysis and conceptual thinkingResourceful attitude with regards to the market evolution of coding practices, API security, SDLC validation and verification, SDLC governanceExperience with both greenfield and legacy developmentCoding experience with backend and front end languages and frameworksCertification on containerization, cloud development and architectureKnowledge and experience with E2E flows to setup and run applications in an enterprise environmenRequired communicative skillsFluent (oral & written) in EnglishFluent (oral & written) either Dutch or FrenchApply effective and decisive communicationClear and concise presentations, tailored to the audience (delivery teams to C Level) Required soft skillsCreative and enthusiastic problem solving approachCollaborative mindset and lifelong learning orientationAutonomous, proactive and stakeholder orientedQuick and complete in problem analysisDeliver on commitmentSocial, approachable and able to animate large audiencesExpected work experience5+ years in a professional software development environment Different roles in delivery teams and/or transversal technology teams

As a Sales and Service Administrator, you support sales and service teams to ensure customer satisfaction, from order processing to delivery and invoicing.

Client Details

My client specializes in the production and marketing of ventilation and air conditioning solutions.They are currently operating in several countries and have numerous production sites.

Description

Service Support

• Implement and maintain a rigorous administrative process (invoicing, stock movement recording, etc.).
• Handle spare parts orders and manage them with our factories.
• Prepare after-sales service orders.Prepare parts for technician interventions.
• Establish spare parts price quotes.
• Manage stock and order preparation.
• Provide technical phone support during office hours.

Sales Support

• Process orders sent by sales representatives in our ERP and forward them to factories and external suppliers.
• Organize product transportation from our European factories to job sites.
• Track orders (status, readiness) and inform clients of delivery dates.
• Manage invoicing post-delivery.
• Handle the phone switchboard and direct calls based on requests.
• Work in an ERP environment (M3).

First">het aansturen en.optimaliseren van last mile delivery modellen.Focussen op winstgevendheid, innovatie en kwaliteit..

voor projectmanagement rond belangrijke strategische projecten i.s.m.transportdirector.

Voor onze klant, een outsourcingbedrijf met specialisatie in engineering zijn we op zoek naar een nieuwe collega Project Engineer.Voor één van hun klanten actief in voeding zijn ze op zoek naar een Asset Care Delivery Specialist.

Next to that you'll monitor external stock and organise repackaging and organise transport with the necessary documents + follow up the correct execution of deliveries.Client DetailsOur client is a world leading company active gelatine and collagen products.DescriptionAs a Supply Chain Assistant you'll be responsible for processing customer orders and contracts.Based on the availability of the various products, you make the delivery schedule to our customers.

.Je bent verantwoordelijk voor het opzetten, beheren en verbeteren van alle IT services binnen jouw scope en optimaliseert daarbij de inzet van de IT recources..

De afdeling bestaat uit verschillende Service Delivery units, een Service Management & Strategy unit, en ondersteunende units voor finance, resource, vendor, security, risk en compliance management.Via ons Digital Lab lanceren we innovatieve projecten. .

The Chapter Lead will play a crucial role in balancing technical expertise with people management.This position involves providing technical guidance, fostering personal and professional development, and ensuring collaboration and alignment within and across teams.The Chapter Lead will work closely with business and IT stakeholders to deliver high-quality products that support business goals and enhance customer experience.
 

Key Responsibilities:

Technical Leadership:

• Provide expert technical guidance and support to Chapter members in a specific domain (e.g., software development, quality assurance etc).
• Ensure best practices and high standards are maintained within the Chapter.
• Stay current with industry trends and technologies to provide relevant advice and direction.

People Management:

• Focus on the personal and professional development of team members through mentoring, career development, and performance reviews.
• Foster a supportive and collaborative team environment.
• Organize optimal workforce planning to meet the needs of various Squads.

Facilitating Collaboration:

• Facilitate knowledge sharing and collaboration within the Chapter.
• Work with key business customers, stakeholders, and external partners to identify and address IT needs.
• Interact with Project Managers, Product Owners, Architecture, Solution Design, Services Delivery, and Support teams to ensure quality product development.

Bridging Squads and Chapters:

• Maintain coherence and alignment across different Squads, ensuring consistent technical and quality standards.
• Ensure effective communication and coordination between Squads and Chapters.

Recruitment and Staffing:

• Participate in recruitment and staffing decisions to ensure the right skills are available within the Chapter.
• Assess the span of control and adjust the Chapter structure as needed to maintain manageability.

Delivery:

• Ensure end-to-end IT ownership for projects within the business area portfolio.
• Engage with Project Managers to create, plan, track, and execute overall project plans.
• Support the creation of business cases and contribute to project steering committees with clear roles and responsibilities.

Application Management:

• Oversee application lifecycle management for all applications in the portfolio.
• Advise on risk management, ensuring effective detection, reporting, and mitigation.
• Support portfolio management and optimize capacity planning.

Financials:

• Create and manage departmental budget proposals aligned with business strategy and priorities.
• Hold financial accountability, including estimation, forecasting, and reporting on OPEX and CAPEX budget actuals.
• Identify and mitigate financial risks.

You liaise and negotiate with potential and existing suppliers on price, quality, service and delivery and payment terms..You oversee supplier delivery deadlines..

Inleiding.De afdeling I&T Operations is verantwoordelijk voor de dagdagelijkse werking van alle Informatie & Technologie componenten zoals laptops, netwerk, telefonie, datacenter infrastructuur en applicaties (1st level support).