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Customer Service Officer

Gate Gourmet Belgium in ZAVENTEM
Vaste jobs
Online sinds 8 apr. 2026
Respond to calls for tender Collect the needed information from the client and collaborate with the different internal departments (Operations, Quality and Product Engineering) Collaborate with the hierarchy to build the P&L and to seek for approval Establish prices (Pricing) in accordance with the approved P&L Negotiate prices with the client, look for alternatives in direct costs: change the recipe, consult internally to vary the selling price per minute of labor or on the price of raw materials (full cost) Review of the contract, commercially and legally Once Tender is won, organize the start up and then assure the follow up of the customer Take care of the commercial relationship with the assigned customers:. Participate in the analysis of the customer's culture, market positioning, priorities and needs in collaboration with the Key Account Manager Ensure all local contacts with the customer, escalate to your hierarchy in case of major issues Inform internal departments of any changes, organize meetings Ensure proper data management by keeping the internal software up to date, checking the operational implementation and adapt according to changes Respond to ad hoc customer requests, with prior internal consultation (Operations) and involve line management in the event of non standard requests Coordinate, organize and attend all commercial events for customers (audits, meetings, guided tours, meal presentations, production launches,) Follow up on payment reminders and prepare credit notes,.