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IT Account Manager Franchise

CARREFOUR BELGIUM NV in
time Online sinds 3 september 2024 - Vaste jobs

Join Carrefour Belgium and meet over 9.500 motivated employees!From our 705 stores or our head office, we are committed to satisfying our customers every day and work together towards a common goal: to become the leader in food transition for all!


Jobomschrijving

Carrefour Belgium is looking forward to hiring an IT Account Manager for Franchise with relevant experience in the Carrefour Franchise world, Relationship Management, Communication, Complex projects, Store-technicalities,.
Previous experience at Carrefour and a strong, positive and collaborative mindset is a must.


Context 

Carrefour Belgium wants to ensure continuity on the positive collaboration we created with our Franchisees in order to cope with major future challenges.
Our selected colleague will be taking over the position from his/her predecessor, following a well elaborated knowledge transfer, reporting to the IT Stores Director and supported by the whole IT and Business department.
A real #One.Team mindset is key.


As an IT Account Manager for Franchise, your primary responsibilities will include:

* Acting as the main liaison between IT and the franchise business.
* Collaborating closely with various IT departments to ensure cohesive operations.
* Supporting Regional Directors in their daily IT-related activities.
* Attending committees to represent and advocate for the IT department, while also exchanging viewpoints.
* Promoting and selling IT projects to stakeholders, and identifying alignment or areas for improvement when selling not possible.
* Challenging decisions within the IT department that impact the franchisee community.
* Centralizing and certifying communication from IT to franchisees and other stakeholders.
* Managing a zero-cost center approach for all costs reinvoiced to franchisees, ensuring accurate coverage, processing, and documentation.
* Fostering a franchisee-centric mindset within the IT department.
* Your role will be crucial in bridging the gap between IT and the franchise business, ensuring seamless communication and alignment on various initiatives.



Operational Tasks

* Respond to franchisee inquiries about deployed IT solutions and advocate for the underlying strategy.
* Develop sales documentation and present it across various channels, including Regional Meetings, Platform IT, Concertation Committee, End of Year Fair, online info sessions and trainings, and Lunch & Learn sessions.
* Manage monthly communications related to rebilling and overall cost management.
* Ensure the accuracy and completeness of the rebilling process, acting as a safeguard against errors and omissions.
* Resolve longstanding issues, address complaints, and provide effective solutions to franchisees.

IT Account Manager Franchise

CARREFOUR BELGIUM in ZAVENTEM
time Online sinds 1 september 2024 - Vaste jobs

Carrefour Belgium is looking forward to hiring an IT Account Manager for Franchise with relevant experience in the Carrefour Franchise world, Relationship Management, Communication, Complex projects, Store-technicalities,.

Previous experience at Carrefour and a strong, positive and collaborative mindset is a must.

Context

Carrefour Belgium wants to ensure continuity on the positive collaboration we created with our Franchisees in order to cope with major future challenges.

Our selected colleague will be taking over the position from his/her predecessor, following a well elaborated knowledge transfer, reporting to the IT Stores Director and supported by the whole IT and Business department.

A real #One.Team mindset is key.

As an IT Account Manager for Franchise, your primary responsibilities will include:

  • Acting as the main liaison between IT and the franchise business.
  • Collaborating closely with various IT departments to ensure cohesive operations.
  • Supporting Regional Directors in their daily IT-related activities.
  • Attending committees to represent and advocate for the IT department, while also exchanging viewpoints.
  • Promoting and selling IT projects to stakeholders, and identifying alignment or areas for improvement when selling not possible.
  • Challenging decisions within the IT department that impact the franchisee community.
  • Centralizing and certifying communication from IT to franchisees and other stakeholders.
  • Managing a zero-cost center approach for all costs reinvoiced to franchisees, ensuring accurate coverage, processing, and documentation.
  • Fostering a franchisee-centric mindset within the IT department.
  • Your role will be crucial in bridging the gap between IT and the franchise business, ensuring seamless communication and alignment on various initiatives.

Operational Tasks

  • Respond to franchisee inquiries about deployed IT solutions and advocate for the underlying strategy.
  • Develop sales documentation and present it across various channels, including Regional Meetings, Platform IT, Concertation Committee, End of Year Fair, online info sessions and trainings, and Lunch & Learn sessions.
  • Manage monthly communications related to rebilling and overall cost management.
  • Ensure the accuracy and completeness of the rebilling process, acting as a safeguard against errors and omissions.
  • Resolve longstanding issues, address complaints, and provide effective solutions to franchisees.

Incident Coordinator

AXA BELGIUM in BRUSSEL
time Online sinds 9 september 2024 - Vaste jobs

In de dienst IT Service Operations is AXA Belgium op zoek naar een Incident Coordinator om zijn team te versterken.

De Incident Coordinator garandeert de betrouwbaarheid van de IT-systemen transversaal door de hele onderneming, waarbij de Klassieke set-up aan het evolueren is naar de Cloud (SAAS, PAAS, IAAS,…).

Vanuit onze control room garandeer je immers dat de productie-omgeving van AXA Belgium operationeel is op al onze toepassingen.Wanneer je een 'achteruitgang van de dienstverlening' vaststelt, onderneem je onmiddellijk actie door alle betrokken partijen te betrekken bij de oplossing van het vastgestelde incident.

Daarom zijn onder andere probleemoplossing, reactievermogen, klantgerichtheid en stressbestendigheid jouw sterkste troeven.

Taken

  • Analyses uitvoeren om oplossingen aan te brengen voor gemiddeld complexe informaticaproblemen (met impact op andere expertise domeinen), de nodige steun verschaffen en de implementering van de oplossing coördineren teneinde de integriteit van de gegevens te vrijwaren en de constante werking alsook de kwaliteit van het informaticasysteem te verzekeren.
  • Het monitoren van de belangrijkste toepassingen en de daarbij horende infrastructuur om de continu teit van de systemen te garanderen.
  • De operationele taken met naleving van de SLA's en de vastgelegde normen verzekeren om bij te dragen aan de correcte en tijdige rapportering naar het senior management en de business.
  • Een optimale relatie met de gebruikers verzekeren om hun behoeften en problemen goed te begrijpen.
  • De collega's ondersteunen, en bijstaan en eigen technische expertise met hen delen, zodat ook zij de hun toevertrouwde taken en opdrachten optimaal kunnen benaderen.
  • Input en ondersteuning geven aan de "practice leads" die verantwoordelijk zijn voor "Problem management" en "Event management & Monitoring"