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Technical Support Team Lead

STEPSTONE in ZWIJNDRECHT
time Online sinds 5 december 2023 - Vaste jobs

Zwijndrecht | IT infrastructure | NL-ENG | International organization | Fulltime | Company car | 1099443

Your new employer

For one of its good clients, an international player within petrochemicals, Hays Antwerp is urgently looking for a Technical Support Team Lead to join the IT team.This is a full-time position with permanent contract.

Your new role

  • You are responsible for overseeing the day-to-day operations of the Technical Support Team.
  • You act as a senior agent who will drive customer satisfaction through customer support.
  • Providing direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions.
  • You act as a mentor and provide oversight, coaching, and training to technical support staff.
  • Recording and tracking team SLAs (Service Level Agreements) and workflows are part of the role.
  • You are the point of contact when it comes to technical escalations.
  • You provide support where needed for both internal and external customers, including after hour support.
  • Clearly communicate escalated issues via daily management meetings and report to Defect Manager.
  • Manage and report on all incoming technical support inquiries.
  • On-board all new technical support team members.
  • You are responsible of assisting the creation of the team KPIs as well as monitoring and report results.
  • This role allows you to travel globally to on-site projects.
  • You are actively involved with the operational delivery and QA if required for new product and feature releases.
  • You monitor team performance and report on metrics.
  • You create and review working hours for Support Billing.
  • Ensuring that all customer inquiries and issues are solved correctly and in a prompt and professional manner.
  • Work to create any relevant support material for the team.
  • Provide a feedback loop to wider staff and customers on resolved and in progress problems and incidents.
  • Implement any necessary preventive measures to reduce customer faults and issues.
  • Review all technical support related processes and documentation for continuous improvement.

Part-time (80%) School Counsellor

STEPSTONE in TERVUREN
time Online sinds 9 oktober 2023 - Vaste jobs

Part of the school counselling team, responsible for ensuring the provision of a high-quality counselling services to students experiencing a wide range of social and emotional problems.Apart from one-to-one sessions, this will include providing workshops to groups of students and promoting wellbeing as required.

Main Responsibilities:

  • Support academic attainment by helping students develop confidence, resilience and motivation
  • To help students develop emotionally so as to make a valuable contribution to society
  • Enhance the overall emotional health and mental wellbeing of students
  • Help students find new ways to manage or resolve emotional distress
  • Provide support by building non-judgemental relationships of trust and respect with the students
  • Provide a safe and confidential space to students to explore their thoughts, feelings and behaviours in order to develop a better understanding of themselves and others
  • Provide age-appropriate counselling designed to support learning and development of individuals and groups in order to improve social skills, self-awareness and learning capacity
  • Provide professional psycho-educational advice to teaching staff as part of holistic approach to school support
  • Manage a varied caseload within the Team as directed by the Lead Counsellor
  • Maintain confidential client records and counselling information on students as appropriate and in compliance with procedures
  • Ensure all relevant policies and procedures are followed
  • Liaise with the Pastoral staff and Safeguarding team where required
  • Liaise with families of students as well as with external agencies as required
  • Provide colleagues and families with expert advice and consultation as needed
  • Attend regular supervision/one to one facilitated by the Lead Counsellor
  • Promote positive mental health and a feeling of well-being within the School
  • Contribute to the ethos and aims of the school
  • Undertake other work of an appropriate nature and in the interests of the school as directed by the Lead Counsellor

School begeleider / consulent (m/v/x)

STEPSTONE in TERVUREN
time Online sinds 9 oktober 2023 - Vaste jobs

Part of the school counselling team, responsible for ensuring the provision of a high-quality counselling services to students experiencing a wide range of social and emotional problems.Apart from one-to-one sessions, this will include providing workshops to groups of students and promoting wellbeing as required.

Main Responsibilities:

  • Support academic attainment by helping students develop confidence, resilience and motivation
  • To help students develop emotionally so as to make a valuable contribution to society
  • Enhance the overall emotional health and mental wellbeing of students
  • Help students find new ways to manage or resolve emotional distress
  • Provide support by building non-judgemental relationships of trust and respect with the students
  • Provide a safe and confidential space to students to explore their thoughts, feelings and behaviours in order to develop a better understanding of themselves and others
  • Provide age-appropriate counselling designed to support learning and development of individuals and groups in order to improve social skills, self-awareness and learning capacity
  • Provide professional psycho-educational advice to teaching staff as part of holistic approach to school support
  • Manage a varied caseload within the Team as directed by the Lead Counsellor
  • Maintain confidential client records and counselling information on students as appropriate and in compliance with procedures
  • Ensure all relevant policies and procedures are followed
  • Liaise with the Pastoral staff and Safeguarding team where required
  • Liaise with families of students as well as with external agencies as required
  • Provide colleagues and families with expert advice and consultation as needed
  • Attend regular supervision/one to one facilitated by the Lead Counsellor
  • Promote positive mental health and a feeling of well-being within the School
  • Contribute to the ethos and aims of the school
  • Undertake other work of an appropriate nature and in the interests of the school as directed by the Lead Counsellor